Sprint**First of all the service is just fine! I have high speed internet with wireless...

GetHuman-yellechr's customer service issue with Sprint Corporate Care from January 2019

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The issue in GetHuman-yellechr's own words
Sprint**First of all the service is just fine! I have high speed internet with wireless router that i rarely use because the speed i receive at home via sprint works just fine to get online.**To communicate with this company is a nightmare of being passed off from one department to the next, with no communication of the situation, which easily doubles the time on the phone having to restate the situation and efforts since the individual fails to convey whats wrong. Or even worse, when the rep say's they did but did not! **My experience:*Refer-a-friend.*At least * calls where i easily spent an hour on the phone. Passed from one place to another. The first call said, I see the problem do A B and C. I did and nothing.*Called back (again transferred around repeatedly)*again I'm told, Oh.. this was missing so ya need to do A B and C*Guess what still no refer a friend gift card**I reach out online to ask about paying off a phone (buy one get one free promo)*While the lady was helpful, i was told completely wrong information regarding my bill going down and the dollar figure quoted to me. It went up as i wasn't told the promo offer would cancel and the credit for the other phone would disappear.*That specific situation has since been resolved.**I payed off the other phone in an effort to reduce my bill (Daughters line disco'd "well kinda") so she could move to another provider.*All in all, i should have never sought to pay extra!**I call in to have my daughters line disco'd and after (again an hour of being transferred around) the last guy i talked to was helpful and seemed like I had finally removed the line and payed the phone off.***-* weeks later.**My line ***-***-**** was turned off. although I had previously verified the correct * was gonna be shut off several times.*So... I call in advised of the error code specifically (MP ** or something like that)and the trouble shooting i had already done. Restart phone, airplane mode on*off, data on off. Google investigation of error showed it was failure to connect to the network*The reps immediate guidance was to reset my phone to default*I refused that guidance as it was not any attempt to T*S.*after explaining the problem several times including re-explaining the T*Sing i had already done, I was transferred * escalated to a different tier.*I asked if the current rep would brief the other department on the situation so the new person would be up to speed.*After the hold (before being transferred) Again, I asked the rep if they had briefed the new rep on the situation to which i was told yes. Transferred and guess what, that was a Lie! I had to again re-explain all that i had done to T*S the issue and the error code. He listed attentively and quickly realized what was wrong. My * had been shut off. At that point in time i immediately asked for a supervisor. He corrected the problem while i was waiting and apologized. **I spoke with a Carly or Carla ? She had little compassion to my frustration (that one Saturday morning - I spent ** hours on the phone trying to get this resolved. While there was no compassion for my frustrating experience, her only concern was making sure my * was active and would remain that way. She wanted to transfer me again (and get herself off the phone) to which i refused. Your not gonna drop me again and force me to go through the bouncing from dept to dept with no resolve. Since i was calling from a different phone (cause my line was disco'd), the sup got my call back * to make sure i was good to go but a call never came back to me. *Why ??? not exactly sure, but I'm guessing it had something to do with the "again" shutting off the wrong flipping *. I called in (same freaking Saturday) and cause the supervisor never called me back and guess what after that, no notes were on my account that i had spoke or to the extent of the situation) . *While being disregarded for my frustration and her focus on ensuring restoration - th wrong * was again shut off, then (I'm guessing to ensure that didnt happen again) both *'s were activated and given unlimited data. *Then i was told it was off, i inquired regarding possible charges for this situation (being billed for services)*So... after wasting my morning being pushed around from dept to dept, I finally get some honest answers regarding my bill.*I'm paying for premium voicemail service. Please check my * and see how many VM's I've gotten? I never signed up for that!*I also have some data package for streaming at another cost (which is supposed to be removed)*I was also told I'd get a $** monthly credit (as a courtesy during the call as it was during Christmas time)**I was told my bill (as i disconnected the extra number) would be ** something dollars. Naturally, thats not true either, I'm sad to say!**after the experiences I've had with this company being pushed around and trying desperately to leave (including paying off my debt of the phones) which only resulted in being charged more! Pay off debt and punished for it, Thank you for that btw! Question, how long have i been paying for the advanced voicemail that i never agreed to? Just add an extra couple dollars to account and it'll go un-noticed, I'd hope not**Recently, I tried to port my * to a different carrier. I called and asked for this pin, Given instructions on what to do. Guess what I go through he process and receive * different pin *'s which neither worked, Call back again, cause the pin was a * digit code and i was told i needed a * digit code. Even as i try to leave the company, it's gonna be a problem! **At this point, I "almost" couldn't care less about my number and ready to cancel my service and never look back!!!! As I don't want to have to update all my contacts with a new *, I'm reaching out * last time and i assure you this is the last time!**I seen it can take ** hours to respond, so i will wait till then. If were unable to move forward together, then Friday morning I pay off the bill and cancel services. **Note, I'm not withholding funds. Please check my payment history, I most always pay early and have given ya's $ even unnecessarily (as i later found out)*I'm only seeking to know how bad this company is gonna get me on my way out, unless ya happen to make things right**Chris ****-***-**** (that's my * !!!)
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Sprint Corporate Care

Customer service issue
Reported by GetHuman-yellechr
Jan 16th, 2019 - 9 mons ago
I have an issue with Sprint Corporate Care too
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GetHuman-yellechr started working on this issue
Jan 16th 1:45pm