I called the Sprint customer service line to swap my phone on my third line I was told...

GetHuman1919932's customer service issue with Sprint Corporate Care from January 2019

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The issue in GetHuman1919932's own words
I called the Sprint customer service line to swap my phone on my third line I was told that I have to change my plan in order to swap the phone no one knows why I just have to I have never had to change my plan just to swap my phone I've been with Sprint since **** that is ** years as a customer and I've never had to do that before I am asking for someone to give me a call at *** *** **** I'm on the phone right now with Sprint I've been on hold for ** minutes trying to speak to a manager I'm on the phone now with Leslie she's trying to get her supervisor Kevin to come to the phone but he seems to be too busy this is your call center in the Philippines if someone can call me as soon as possible I would appreciate it. When I call Sprint it was about ***pm chicago time and I'm still on hold and it's now ***pm.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1919932
Jan 8th, 2019 - a mon ago
I have an issue with Sprint Corporate Care too
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Seen by 9 customers so far
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GetHuman1919932 started working on this issue
Jan 8th 2:24am