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The issue in GetHuman1888324's own words
I called Sprint in November to have * phone lines on my plan be on seasonal standby. Well, only one phone was put on this standby. I also requested to have the insurance for both phone lines be cancelled because I no longer needed the insurance. Meanwhile Although I’ve called several times, there was no changes made on my account. If there was there was * change made. This has made my bill extremely expensive while I am trying to cut my expenses down so I can save money. I also asked if Sprint had a business department because the phones are used to operate my business. Whenever I ask about this the reps just put me on hold and no one ever responds. I’m on hold for almost an hour every time And every time I go to a store it’s the same wait. There is a huge disconnect between tour consumers and you’re non English speaking reps. It’s almost as if this is purposely done. The reps clearly aren’t documenting my calls correctly and it’s costing me.**I told a rep my credit card was stolen and I would call back when I received my new one. That rep never documented the call* according to other reps. For the amount of money your consumers are charged for your service customers service both in stores and on the phone should be better.**I wanted a payment arrangement for my past due bill I was advised by one rep that it would be fine and another rep says I can’t. What the big deal??? Ecspecially since the billing cycles are so close together. I’ve had Sprint for several years.
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