Went to sprint store on Dec **rd to get * phones was given account number and security...

GetHuman1837153's customer service issue with Sprint Corporate Care from December 2018

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The issue in GetHuman1837153's own words
Purchase Xhristmas presents ... Went to sprint store on Dec **rd to get * phones was given account number and security question but they were closing so was suppose to go back next day. I was told that my phones were there and they had plenty. On **th I went in but my husband couldn't make it in time with rest of payment but, they guaranteed the phones were there and said come back on **th and gave my total of $***. Now it is the **th I went in with money to pay and get phones. First I was told I needed more ID, then more ID with address. Then I was informed they had to ship and would be another * days. Then when I went to pay they said no cash -only card so I had to leave again to put money on card. The manager of the kiosk located in Valley River Center in Eugene, OR was very rude and tried to cause me several issues that may have stopped me from getting the phones. I requested to have expected shipping at no cost for all the hassle at which time I was hung up on and still have yet to finish my order. I would like to have picked up phones in store but since I am now unable expedited shipping or pick them up I guess I have no other request other than the VRC Eugene, OR be given reprimands for inability to correctly do their job without lying to the customer or creating more problems. They are definitely costing Sprint to lose a lot of potential businesses and sales
It was explained NEVER they would be shipped in fact I was guaranteed they were there..
Free expedited shipping. Reprimands for rude manager
Called **** number and was explained about shipping over and over and that I would need to make payment first... well duh!
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Sprint Corporate Care

Iphone xs max, Samsung's note*, lg v**
Customer service issue
Reported by GetHuman1837153
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1647 others
0 customers following this

Timeline

GetHuman1837153 started working on this issue
Dec 27th, 2018 1:48am

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