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The issue in GetHuman-mari_jz's own words
My name is Marilu Jimenez. I no longer have an account with Sprint, my previous account number is *********. It’s currently *:**pm and I have been on hold for **min and ** sec. I’ve called at *:**am and was on hold ** minutes, **:**am and was on hold ** minutes, *:**pm and was on hold ** minutes, *:**pm and was on hold *hr and ** minutes. At this point I am just beyond upset! Every time I call each woman that answers wants all types of explanations and to check this and check that. All I ask is to speak to a supervisor and I get put on hold for there outrageous amounts of time all day long and then the call just drops after a pre recorded message. The reason I am calling is because I’ve had an issue with a balance of $***.** and every time I’ve called a super has told me I don’t have to worry about it they’ve emailed some other department and it would be taken care of. Every time I get the bill I call and have been told the same. I even called the day before yesterday because I received the bill yet again and this time it says I’ll be sent to collection. (Still on hold now at **min and ** seconds) The woman I spoke to told me yet again to disregard it. Today my bank calls me to ask if I authorized a payment to Sprint. I canceled my auto pay with sprint when I paid the bill that was over $*** when I switched providers. I’ve returned all the devices and now they want to mysteriously charge me this cancellation. After this whole drama I will definitely not be bringing my family back to sprint and I really was going to after I got this issue resolved but after tonight absolutely not. Why every time I call these supervisors tell me otherwise? Aren’t these calls recorded? This is by far the most ridiculous thing I’ve had to ever go through just to speak to someone on the phone. Mind you I am at *hr and ** seconds and still no supervisor. I’ve spent my day off on the phone with customer service and the chat is even worst. I would really appreciate if someone other then these customer service ladies can clear this up and investigate the situation because I’ve been told I do not need to pay this $***.** and at this point I’m just very upset and I am still on hold. This is a joke!
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