Refuseing to replace obsolete device that is under warranty with a replacement and leaving it on the same plan. That I had a * year contract on.

GetHuman-biglnew's customer service issue with Sprint Corporate Care from December 2018

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The issue in GetHuman-biglnew's own words
Fix a broken device that was under warranty ... I got a zte hotspot unlimited plan on a * year contract. The device broke and they said there were no more and couldn’t be fixed at a sprint store so to get a new device. We got it and they turned it on, then we find out it was on different limited plan and we had to pay a lot more for the new plan. Wait we had a * year agreement and because a device failed under warranty they said at the store. Sprint cannot replace bad device and so we get screwed. Been a customer for ** years with * phones and I’m about to go see what other carriers have to offer. If that isn’t a slap in the face while I’m looking sprint s offering a new customer deal for unlimited plans including *x as many GB than I use monthly for cheaper than I’m paying now. If you treat your existing customers that pay full price like ****, your new low profit customers will replace them and you’ve lost.
I have * phones and * hotspots. And I’m ready to look to other carriers if this is how I’m going to be treated.
Put the new replacement device on the plan I signed up for and was forced to be on a * year contract that if I would have broken I would have been charged a fee.
Paid my bills for ** years and had regular upgrades.
Went to sprint store, talked to customer support for * hours and * different people. Who informed us that it was being reviewed and we would be contacted. The following week my daughter got a call on her cell phone that it had been refused.
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Sprint Corporate Care

Sprint ZTE hot spot
Customer service issue
Reported by GetHuman-biglnew
Dec 13th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 1557 others
0 customers following this
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Timeline

GetHuman-biglnew started working on this issue
Dec 13th, 2018 2:04pm
GetHuman-biglnew indicated the issue is not fixed yet.
Dec 16th, 2018 9:17pm
GetHuman-biglnew indicated the issue is not fixed yet.
Dec 17th, 2018 4:24am
GetHuman-biglnew indicated the issue is not fixed yet.
Dec 17th, 2018 4:35am
GetHuman-biglnew shared this issue with others over email
Dec 17th, 2018 4:35am
GetHuman-biglnew indicated the issue is not fixed yet.
Dec 17th, 2018 4:37am

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