Sprint Corporate Care Customer Service Issues

Archive 17

The following are issues that customers reported to GetHuman about Sprint Corporate Care customer service, archive #17. It includes a selection of 20 issue(s) reported December 5, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
As a small business owner in the wireless industry, I recently invoiced $[redacted] to a subcontractor of SBA, the tower company, for a set of construction drawings for Sprint's New Site Build Deployment. However, I have now been informed that Sprint is refusing to pay for the completed work. I am aware of the halt in new site builds due to the impending merger between Sprint and T-Mobile. While I anticipate future opportunities for my firm post-merger, receiving payment for the services rendered is crucial for my small business. I sincerely appreciate your attention to this matter. Best regards, Bryan J. Principal @ IE&S Integrated Engineering & Sciences, Inc. 44 Wood Avenue, Mansfield, MA [redacted] [redacted] www.ie-si.com [redacted]
Reported by GetHuman1696313 on Wednesday, December 5, 2018 5:53 PM
I have experienced a series of misleading information from customer service representatives regarding my plan changes. Initially, on December 2nd, I was informed that my plan would include an unlimited 3G hotspot, which then was contradicted on December 6th when I found out that the plan does not include a hotspot after all. Despite numerous calls and speaking with a supervisor named Charles, there was no resolution or empathy for the situation. The latest update on December 7th indicated that the plan changes would not take effect until January 6th, which was not acceptable. Subsequent calls have only resulted in further confusion and conflicting information. I am seeking a prompt resolution to this matter without increasing my bill significantly and would appreciate a call to rectify the situation promptly.
Reported by GetHuman1709318 on Friday, December 7, 2018 1:42 PM
In December [redacted], I became a customer with Sprint at the Kenner store in Louisiana. The representative there assured me of good coverage but experiencing spotty service led me to leave in April [redacted], paying all fees and keeping one phone for my son. Trying to activate it at Verizon revealed a lock on the device, which Sprint says only their back office can handle, taking at least five days. The process feels unnecessary, considering I bought the phone legitimately. Dealing with overseas customer service was frustrating as they couldn't provide a quick solution. Contacting them twice resulted in lengthy calls with no immediate resolution. The delay in unlocking my own phone is bothersome, especially when they requested I check back after five days. It would be beneficial for Sprint to improve their customer service practices in situations like mine. I'm disappointed in the experience and aim for a prompt resolution without any compensation, just the rightful use of my phone.
Reported by GetHuman1719913 on Saturday, December 8, 2018 11:13 PM
I recently bought an iPhone from a Sprint store, with the understanding that I had a 14-day window to return it for a full refund. Despite being assured of this policy by both the agent and customer service, I encountered issues when trying to return the phone. The agent at the store incorrectly charged me a restocking fee, which the system was apparently unable to process. Furthermore, I paid for the phone with a credit card, but was told I would receive a refund via check instead of being credited back to my card. I am seeking a refund of $79.99 for the device and $45 for the restocking fee to be returned to the same card promptly, as the lack of clarity and unhelpful service from Sprint representatives has been frustrating.
Reported by GetHuman1723687 on Sunday, December 9, 2018 7:25 PM
I have had repeated issues with Sprint customer service since buying two new Samsung phones on June 28, [redacted]. Despite multiple attempts to resolve the problem over the past six months, the phones consistently fail to pick up signals. After numerous calls to Sprint, I have decided to switch carriers. I am requesting a full credit for the two Galaxy J3 Achieve phones, totaling $[redacted] each, and for the remaining lease balance to be cleared. I want everything transferred back to my old iPhone 5c, as the Samsung phones are not working in my area. I have gone through extensive troubleshooting steps, including contacting Google Fi, domestic roaming, Samsung store repairs, and dealing with tower outages. My phone numbers are [redacted] and [redacted]. Please refer to the records for documentation of these issues.
Reported by GetHuman1733868 on Tuesday, December 11, 2018 3:18 AM
We operate a business in New Jersey. Our main advertised phone number is [redacted] for customer inquiries. When Sprint customers dial our [redacted] number, they receive a message stating the number is disconnected, while other carriers connect without issues. Despite our efforts, Sprint has been unsuccessful in rectifying this problem within their system. This ongoing issue has resulted in significant financial losses for our company. We kindly request assistance in resolving this matter promptly. Our reference number is [redacted]9. We have not received satisfactory responses from Sprint in the past.
Reported by GetHuman-cmtiso on Wednesday, December 12, 2018 5:20 PM
I've been a customer for over 8 years. Unfortunately, my due date always falls on a day when I can't pay my bill. Despite my attempts to change it, I end up having to set up payment arrangements every month. I've asked multiple times why my bill exceeds $[redacted], but no one can provide a detailed explanation. I pay in cash since I don't own a debit card. This month, I arranged to pay an amount, but customer service claimed I didn't pay, causing my services to be disconnected. After contacting about 15 different representatives who kept hanging up on me, I felt like my loyalty as a long-time customer was disregarded. The lack of respect and understanding in resolving payment issues has been frustrating. Communication regarding payment arrangements has been mishandled, resulting in unnecessary service interruptions. I'm disappointed with the way I've been treated recently despite my long-standing relationship with the company.
Reported by GetHuman1746376 on Wednesday, December 12, 2018 8:15 PM
Hi, I'm B, a long-time Sprint customer facing phone upgrade issues despite being on a plan for new phones every two years. Best Buy suggested leasing, then clarified about a loyalty plan involving Sprint. I was presented a leasing cost document from Best Buy outlining a two-month credit period, but after 6 months, billing issues persist. Visiting Best Buy, the relationship manager confirmed the document's terms with an employee witness and mentioned consulting Marcus, the Sprint manager at [redacted], who agreed to back credits or usage towards lease settling. However, promised credits never appeared since June, compounded by manager changes. The replacement sought account verification in September, delaying resolution till now. Holding thorough evidence, emails, and messages, I hope for a prompt solution or consider legal advice. Confident in Corpus Christi's Best Buy having copies, and trusting Marcus's passed files. Thanks. [redacted]
Reported by GetHuman-gowired on Thursday, December 13, 2018 4:33 AM
I recently signed up for a ZTE hotspot unlimited plan with a 2-year contract through Sprint. Unfortunately, the device broke and the store informed me there were no replacements available, so I had to purchase a new device. Upon activating the new device, I discovered it was on a different plan that cost more than my original one. Despite being told at the store that the broken device was under warranty, Sprint couldn't replace it, leaving me feeling frustrated and undervalued as a loyal customer of 18 years with 9 phone lines. I am now considering exploring other carriers' offers, especially after seeing better deals for new customers with more affordable unlimited plans than what I currently have. If Sprint continues to mistreat long-standing customers who pay full price, they risk driving them away to competitors.
Reported by GetHuman-biglnew on Thursday, December 13, 2018 2:04 PM
I visited the Sprint store on December 9th to make changes to my account, but encountered issues when trying to cancel a line. Despite assurances from customer service, the line was not actually cancelled. When I picked up new phones on December 12th, the issue persisted. I had a frustrating call with a rude employee who was unhelpful. Even after multiple attempts, the line remained active, and I was only offered a $40 credit as a resolution, which I found unacceptable. The supervisor I requested was unavailable and the problem remains unresolved, leaving me with uncertainty about my upcoming phone bill and unhappy with the service provided during my two-hour store visit and subsequent hour-and-a-half phone call.
Reported by GetHuman-ritahud on Thursday, December 13, 2018 3:25 PM
I've been a loyal Sprint customer for over eight years, but lately, my experience with their customer service has been very frustrating. When I upgraded my devices in August, the billing discrepancy was a major issue. Despite spending over 40 hours talking to customer care and Sprint executives, the problem from a store mishap remains unresolved. I either want my bill adjusted or to cancel the lease agreement for the new devices. The lack of understanding and unwillingness to help from Sprint is disappointing. I won't accept being told to just live with it. I am determined to have this matter resolved and will take any necessary steps to correct my bill or revoke the lease agreements. My phone number is [redacted]. Please, investigate my account to see the prolonged nature of this ongoing issue.
Reported by GetHuman-akluses on Thursday, December 13, 2018 10:33 PM
Approximately 6 months ago, my iPhone 6s was bricked due to an overnight update. After unsuccessful attempts at local and Apple office repairs, I bought a new phone at the Apple store, where they offered me a replacement deal. Concerned about additional charges, I was assured there would be none. However, later found out about a $25 monthly fee. After multiple calls and escalations, the charges were waived, but the issue persisted monthly. Faced with more upgrades, I am considering leaving the service as a customer of 10 years because of this ongoing problem.
Reported by GetHuman1759764 on Friday, December 14, 2018 5:49 PM
I have attempted to contact the company four times to make a payment. However, my experiences have been disappointing each time. During the first call, I was disconnected. On the second call, money was deducted without authorization. The third call left me on hold indefinitely while being promised a transfer to a supervisor that never happened. Finally, during the fourth call, the representative refused to transfer me to the supervisor or the fraud department and ended the call abruptly. I have been a loyal customer for over a decade and have never defaulted on a payment. I recently discovered that false information has been added to my account, resulting in it being locked. I am constantly faced with a lengthy wait time, followed by additional disconnections, which is frustrating. I am requesting a resolution to these issues, including a refund for the unauthorized deduction and appropriate action taken against the employee responsible.
Reported by GetHuman-mzpurdu on Friday, December 14, 2018 9:14 PM
A few months ago, I reached out to Sprint regarding a sudden increase in my bill and sought an explanation. After waiting on hold for an hour and a half, I encountered a very rude representative. When I inquired about a credit due to the unexplained rise in my bill, I was promptly denied without any courtesy. Requesting to speak to a manager led to no avail, and feeling frustrated after being on the call for a total of 2 hours, I ended the call. Sprint tried to follow up twice, but due to my busy schedule, I couldn't address the matter. Now, I am ready to address this issue and explore potential resolutions. The recurring problem of unexplained bill increases has me considering switching phone companies in the coming year.
Reported by GetHuman1761598 on Friday, December 14, 2018 9:31 PM
I am very disappointed with the customer service I received while trying to upgrade one of our phones. I spent a total of 8 hours on the phone, being transferred multiple times with each representative giving me a different answer. This is completely unacceptable and frustrating. I have been a Sprint customer for 16 years and have never experienced such poor service while trying to upgrade a phone. Currently, I am still on hold due to a system issue. I requested to be transferred to expedite the process after spending 6 hours on the phone this morning, but nothing was done. I hope someone can investigate this matter or I may have to consider switching to a new phone carrier and sharing my experience publicly.
Reported by GetHuman1766453 on Saturday, December 15, 2018 5:58 PM
I want to bring to your attention an issue I have encountered since switching my business lines to a personal Sprint account. Despite being sold a specific plan in-store, my first bill did not align with what was promised. After numerous calls to customer service (Interaction #I[redacted]) totaling three hours, I was advised not to pay until December 22. Surprisingly, I received a delinquency notice on December 14, prompting me to pay the initially quoted amount of $[redacted].44 for the first month. Despite being assured this was fine, I received an automated call on December 15 threatening to disable my phone lines in 48 hours if I did not settle the balance. This unexpected ordeal has left me feeling let down, especially considering our longstanding 12-year relationship with Sprint as a business provider. I am seeking a review of my account as I believe I should only be charged $[redacted] plus tax monthly as per the service plan I purchased at the San Juan Capistrano store. Your prompt review and adjustment of my billing would be greatly appreciated.
Reported by GetHuman1766462 on Saturday, December 15, 2018 6:00 PM
I am known as C. E. and had a Sprint account for 12 years until 2 months ago. I left Sprint because I was unable to have my bill reduced to fit my budget despite my attempts to negotiate. While new customers were offered a $25.00 per line deal, loyal customers like me did not receive the same offer. I had to cancel three lines linked to my previous phone numbers, [redacted], and am now facing a bill of $[redacted].21 after over a decade of loyalty. I request that this bill be removed from my records. If I could be granted the same offer as new customers, I would contemplate returning to Sprint. Your guidance on this matter is appreciated.
Reported by GetHuman1779015 on Monday, December 17, 2018 7:25 PM
I have encountered significant challenges with call center representatives in the Philippines and Nicaragua. Despite spending over 30 minutes on the phone this morning, it was frustrating to have achieved nothing. I have also invested nearly 2 hours contacting Sprint customer service and a Sprint store with no success. While they express gratitude for my loyalty as a Sprint customer of over 15 years, the lack of real benefits during upgrades or changes is disappointing. New customers seem to receive better deals compared to loyal ones like me. I am attempting to upgrade a phone line for my daughter's birthday but the absence of any deals for loyal customers is disheartening.
Reported by GetHuman1781275 on Tuesday, December 18, 2018 12:09 AM
My name is Marilu J. I no longer have an account with Sprint, my previous account number is [redacted]91. It’s currently 9:06pm and I have been on hold for 49 minutes and 52 seconds. I’ve called at 9:45am and was on hold for 57 minutes, 10:45am and was on hold for 30 minutes, 5:16pm and was on hold for 21 minutes, 6:55pm and was on hold for 1 hour and 21 minutes. At this point, I am just beyond upset! Every time I call, each person that answers wants all types of explanations and to check this and check that. All I ask is to speak to a supervisor, and I get put on hold for these outrageous amounts of time all day long, and then the call just drops after a prerecorded message. The reason I am calling is because I’ve had an issue with a balance of $[redacted].04, and every time I’ve called, a supervisor has told me I don’t have to worry about it, they’ve emailed another department, and it would be taken care of. Every time I get the bill, I call and have been told the same. I even called the day before yesterday because I received the bill again, and this time it says I’ll be sent to collections. (Still on hold now at 54 minutes and 55 seconds) The person I spoke to told me again to disregard it. Today my bank calls me to ask if I authorized a payment to Sprint. I canceled my autopay with Sprint when I paid the bill that was over $[redacted] when I switched providers. I’ve returned all the devices, and now they want to mysteriously charge me for the cancellation. After this whole drama, I will definitely not be bringing my family back to Sprint, and I really was going to after I got this issue resolved, but after tonight, absolutely not. Why do these supervisors tell me otherwise every time I call? Aren’t these calls recorded? This is by far the most ridiculous thing I’ve had to ever go through just to speak to someone on the phone. Mind you, I am at 1 hour and 3 seconds and still no supervisor. I’ve spent my day off on the phone with customer service, and the chat is even worse. I would really appreciate if someone other than these customer service representatives could clear this up and investigate the situation because I’ve been told I do not need to pay this $[redacted].04, and at this point I’m just very upset and still on hold. This is a joke!
Reported by GetHuman-mari_jz on Tuesday, December 18, 2018 3:25 AM
I called regarding my bill for a partial payment, which I typically make biweekly to Sprint. The supervisor, Richard, informed me that they couldn't accept my $80 to $[redacted] payment due to a payment plan that I didn't set up. I feel undervalued and disappointed in the service as a loyal customer. Despite my efforts to catch up on payments, it seems unappreciated by Sprint. The service is lacking in many areas, like the inability to access the internet while on a call. If Sprint is willing to lose a customer, then I am open to switching to another carrier.
Reported by GetHuman1783969 on Tuesday, December 18, 2018 1:22 PM

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