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The issue in GetHuman-sethwill's own words
So Over this past weekened i was contacted by your collections department! The lady listened to my issue which is noted in my account. My account info is as follows:*Name: Seth williams *Phone Number: (***)***-*****The street i grew up on is: Farr**Well continuing on the repo. transfered me to a looped line or something when she told me she was getting supivisor permission to issue me a * week extension! I sat on hold for ** mins! Finally the line got disconected so i called back, and was again on hold for another *** mins but while on hold waiting i was on Chat waiting as well. Well both means of communication were answered at roughly about the same time , I didnt get the rep on the phones name because i choose to go with : Sunshine D via chat. I Then expressed how irritated i was with being on hold and explained my issue which is again noted in my acccount. She assured me That a * week extension was approved by her supivisor and as well was a **$ credit issued to my account, and that my phone service would not be interrupted! I thanked her and gave her a Great servey respone. This all took place on either Friday ******** , Saturday December *st. Well here we are on Monday the *rd Of December and my phone is shut off. So i called your customer care and the agent whos name i didnt catch because i could barely understand him, again explained my issue(S) now its two issues and he placed me on hold. After him giving me a unacceptable answer of me having to pay before he could turn the phone back on i demanded a supivisor and he said hold one sec and again i was hung up on !!!!! **I am a good standing usually pay **-***$ customer of * months and now im absoulutly irate as ****!!!!!!!!!! Now i *want my line back on immidiately plus credit to my account othwer wise i will not pay you people a dime and ill take legal action if needed! as well as *spread the word of the horrible expierence!
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