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The issue in GetHuman-jaedae's own words
Hi,*For several weeks I have been trying to get acct bal zeroed out cause I filed for bankruptcy and it was discharged in October so I have called several times and had issue escalated several times and still no resolution and I’m beyond frustrated with this whole process. They keep calling when I’m at work and leaving voice mails that I need to fax in bankruptcy documents which is ok I guess but they should be able to see that I filed and was discharged but anyway they keep telling me to fax in documents but will not specify on what documents they need I told them I don’t have access to a fax cause fax at my job does not work but I tried to fax in documents anyway and sure if they were received cause I can’t go to a fed ex to fax documents cause I’ll have to pay over **.** to fax them and that’s not happening I’ve asked if I can email them they tell me no so all I want is this resolved so I can possibly come back as a customer but need the acct closed and bal *.** because I filed it under my bankruptcy and like I said no resolution at all and no one will tell me what exactly they want and just getting upset that this small process is becoming more difficult that’s it should be so please can I get help with this ASAP. Phone number is and was for acct ***-***-**** my name is Jessica lee and password is bramble lane please help me get this resolved or I will contact fcc and bbb cause I’m upset and this is becoming way too complicated and should not be. Thank you**Jessica lee
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