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The issue in GetHuman-cherran's own words
I have always loved my apple iPhones and wouldn't have traded them for anything ...but the problem I've had to get the only issue that I've ever had with Apple unfortunately has me rethinking my loyalty to the product company and the service provider. I need help and I feel that Apple nor Sprint is helping me when I have done nothing but be a loyal customer since ****.*Apple locked the activation after a factory reset and will not take the lock off without a receipt. The problem with this is that the original phone had been damaged so Sprint uses Assurion to send replacement phones. They do this without a receipt therefore Apple will not unlock the device.*I received a receipt from Assurion and uploaded it to apple however its not good enough because it doesnt have the IMEI number on the receipt.I went to the Sprint store and was informed that they will do nothing about the phone because it is not their fault that Assurion will not give me the information that I need nor is it their fault that Apple will not release the activation lock on the phone. I did get a receipt showing that the phone was refurbished phone sent to replace the one that was broke and the dollar amount. It is unacceptable to me to have a "brick" phone without anyone being able to help. We have bought ** IPhones and * androids with Sprint since **** and spend ***.** a month for the service. I'm so done with this hassle. If there is nothing that can be done by this point I'm ready to switch to another carrier and purchase androids. I beleive that Sprint should do something for a costomer of ** years that spends so much money. I'm not asking for a brand new phone but i know that they could give me a phone of equal value that will work. Is sprint not geared toward keeping loyal customers?**Thank you for your help regarding this matter,**Cheryl Jackson
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