I have been a sprint customer for more than ** years !! I lease an iPad mini almost * y...

GetHuman1619197's customer service issue with Sprint Corporate Care from November 2018

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The issue in GetHuman1619197's own words
I have been a sprint customer for more than ** years !! I lease an iPad mini almost * years ago @ $**.** a month! I went to sprint office today on Philadelphia to pay off iPad which I was told would be !**.** she called to get taken off my account so I could pay for it and said I could not!! There is a new law in Pa that I was not made aware of that states I can’t pay iPad off I have to return it!! If I don’t return it I have to continue paying for it FOREVER!! How is that even legal? I was told that if it was paid off I own it!! You can’t have new laws go in effect and not inform customer!! I have paid way more than the iPad is worth and now they want it back!! I am so angry I am in the process of getting my attorney involved and also cancelling my service and telling all of my friends and family to do the same!! Everyone I call at sprint always gives me the runaround and at more than $*** a month I am sick of it
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1619197
Nov 24th, 2018 - 10 mons ago
I have an issue with Sprint Corporate Care too
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Seen by 4 customers so far
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Timeline
GetHuman1619197 started working on this issue
Nov 24th, 2018 11:22pm