I tried to pay off my phone in october so I could upgrade it..*Chatted asked for specif...

GetHuman-dondadon's customer service issue with Sprint Corporate Care from November 2018

18 views | 1296 similar | 0 following
Help with my Sprint Corporate Care issue
Next: our robot will wait on hold for GetHuman-dondadon to get a Sprint Corporate Care rep on the line!
Always use the GetHuman Phone to call Sprint Corporate Care. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-dondadon's own words
I tried to pay off my phone in october so I could upgrade it..*Chatted asked for specific instructions.. made clear I wanted the transaction to go smooth.. did what I was told and paid extra after the bill said i owed amount chat person said would show up.. chat ID ******************....*Fast forward to nov.*th. Phone Bill says i paid phone bill instead of lease payoff and phone is still attached to account... tried to chat to rectify problem a rep called me and said they would take care of it and I would not have to pay the phone off again.. wr******...christine..*Today though nov.*th.. my bill says I have a past due balance talking to sd****** about why my bill is past due.. my lease was canceled twice.. not my fault, so in order for me to upgrade i will have to pay new payoff amount.. my bill says past due and it should..not my bill is not due until the **th of the month i have spent over an hour on the phone on the *th... reps asking me if I want to upgrade without fixing my problem makes it no better..

GetHuman-dondadon did not yet indicate what Sprint Corporate Care should do to make this right.

How GetHuman-dondadon fixed the problem

We are waiting for GetHuman-dondadon to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sprint Corporate Care's attention and get better help faster. Tap below to get started.
Having Sprint Corporate Care issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dondadon fixes it.
This email address isn't valid

Sprint Corporate Care

Customer service issue
Reported by GetHuman-dondadon
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 18 customers so far
Similar issue to 1296 others
0 customers following this
Items needed
Account phone number
IMEI number
Account PIN
Account Service Address
Account Email

Timeline

GetHuman-dondadon started working on this issue
Nov 8th, 2018 3:41am
GetHuman-dondadon indicated the issue is not fixed yet.
Nov 9th, 2018 6:24pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers