We had an account with * lines with sprint thru the end of ****. Main phone number was...

GetHuman1521390's customer service issue with Sprint Corporate Care from November 2018

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The issue in GetHuman1521390's own words
We had an account with * lines with sprint thru the end of ****. Main phone number was ***-***-****. We went to the local store told them we were canceling they told us to mail back the phones. we mailed back * phones the *th phone was taken into a sprint store in washinton and turned in. (my daughter had moved out of state). We received a bill for over ***.** showing we owed for the phones. I called sprint they were able to adjust the bill for the phones that had been received and i paid the remaining balance that was over ***.**. This was to pay the account in full. At this point i thought we were done. All phones returned no longer had service. A couple months pass and i started getting collection calls from sprint. I called in they say that we owe for service that one of the lines was never canceled. I explain that i should not owe for that service and that this needed to be resolved. I was assured it was resolved. Today i get a call from collections. They tell me I have a past due bill and this is now showing in collections on my credit report. I call sprint they tell me to call collections i call collections they at first were surprized sprint did not resolve and then they said that once i can prove the additional pmt of **** was paid i should contact sprint. **I need this resolved!! I have not had sprint or devices leased from sprint since January ****. This is my last effort before making a CFPB complaint. **please send all correspondence to both myself Pamela Peterman and my wife Evelyn Haber*******@***.com and *****@***.com

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Sprint Corporate Care

Customer service issue
Reported by GetHuman1521390
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1294 others
0 customers following this

Timeline

GetHuman1521390 started working on this issue
Nov 8th, 2018 2:03am

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