My name is Parveen Sultana. Recently i was thinking to change my carrier from virgin m...

GetHuman1520073's customer service issue with Sprint Corporate Care from November 2018

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The issue in GetHuman1520073's own words
My name is Parveen Sultana. Recently i was thinking to change my carrier from virgin mobille to Sprint. * I went to a local sprint store to get information about existing plans and procedure and also if i can keep my current number. The lady sitting in the front desk asking another person who is at the back of the building ,the same question i asked her. The lady does not look like an employee. I did not see her id or any uniform. She covered her whole body with a shwal. The other man replied from back to check my credit. They even did not give me any information regarding the various options. The lady asked my ID . She entered my Id information in the desktop computer and then entering in to her ipad. multiple times she asked my SSn and she entered that in the desktop as well as ipad. And i notice she is trying to keep away her ipad so that i can't see it. And then she said my address does not work. My Driver license was in front of her where the address is printed. Then she took the picture of my Driving license several time in her ipad from different way both side and by zooming. I was surprised and worried because i even did not decided which phone i am going to buy , why she is entering my information in ipad although she entered it in the desktop computer and took picture. The lady did not behave in a professional way as well as as she was not well informed about the products and services. Every time I asked any question she answered something irrelevant. I was upset and scared about my ID protection . I said , I dont want to buy any phone , can you delete all my information. She felt nervous. I left the store. I am very much worried about my personal information and want to bring this issue to sprint authority whether that store is authorized sprint store and the person is a real employee or not. The store address is **** Broadway, Elmwood Park , NJ.*It happened today Nov *' **** around noon time. **CoupIe of years ago I was a sprint customer.Then I changed to prepaid because i was not a frequent phone user. Now i again wanted to go back to sprint. But today's experience made me thinking different way.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman1520073
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1290 others
0 customers following this
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Timeline

GetHuman1520073 started working on this issue
Nov 7th, 2018 11:14pm

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