After talking and working with techs to get my Airrave that I was approved for years ag...

GetHuman-dimplesb's customer service issue with Sprint Corporate Care from November 2018

Help with my Sprint Corporate Care issue
The issue in GetHuman-dimplesb's own words
After talking and working with techs to get my Airrave that I was approved for years ago working again... they finally told me to send it in for a replacement of another airrave or magic box since I am having both data and call issues. That was in Sept. It is now Nov and I still dont have a replacement, I've talked to several reps and they got my address and everything needed for shipping. However no replacement and I feel like I'm getting the run around. I've been with Sprint since **** and this is just unacceptable, if I cant work because of Data and Phone issues, I'm paying a monthly bill for no reason and it makes sense to just find a company that will work in my area instead.
GetHuman-dimplesb did not yet indicate what Sprint Corporate Care should do to make this right.
I have an issue with Sprint Corporate Care too
How GetHuman-dimplesb fixed the problem
I dont give up easily, I've been a longtime loyal customer and I expect the same, so this email dropped in my lap and they wrote back and called very concerned and apologetic,... my airrave is being delivered today. **M*****@***.com
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Sprint Corporate Care

Customer service issue
Reported by GetHuman-dimplesb
Nov 3rd, 2018 - a mon ago
I have an issue with Sprint Corporate Care too
Fixed
GetHuman-dimplesb shared how to fix
Seen by 4 customers so far
Similar issue to 1244 others
0 customers following this
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Timeline
GetHuman-dimplesb started working on this issue
Nov 3rd 3:38pm
GetHuman-dimplesb confirmed the issue is fixed. Hooray!
Nov 6th 6:57pm
GetHuman-dimplesb confirmed the issue is fixed. Hooray!
Nov 6th 7:01pm