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The issue in GetHuman1381154's own words
I pre ordered the new IPhone XsMax and received a defective phone. I then went to the Sprint store located on Pines Blvd and Flamingo in Pembroke Pines, FL. Unfortunately, I received horrible customer service from Marvins. Instead of giving me uninterrupted customer service he focused on a referred customer. He continued to take phone calls from the other customer while processing my order He did not take the iPhone that needed to trade in. I had to reach out to the manager to turn in the phone. Ijustreceive a call stating Sprint stating the phone had not been received phone. I also had to get my receipt from the manager. He also forgot to give me the box with ear buds and charger. I had to return to the store the next day. *I am very disappointed and would appreciate a call from Sprint, a credit to my account and have some speak to Marvins about his behavior. I won’t conduct business at that store again!
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