High unexpected bill now told have to pay

GetHuman1369290's customer service issue with Sprint Corporate Care from October 2018

Help with my Sprint Corporate Care issue
The issue in GetHuman1369290's own words
I was trying to reduce my bill by getting a different phone (since mine went out on me I was forced to do this) figured why not get something that would reduce my bill. Instead got slapped with a higher bill!!! i was told my bill would be under $***. It is now above. ... (Sorry this is long but it is in regaurds to my bill and how I feel I was lied to....)*My s* screen had started going out earlier this summer so I had to get a new phone. I went to the kenwood branch in Cincinnati ohio to get my phone looked at to see if it was cheaper to repair or get a new phone. They determined I had to get a new one because it would have been way more to fix. I really didnt have the extra money to spend but needed a phone seeing that I do buisness on my phone and have twins in kindergarten. So the lady (not mentioning her name) talked up the LG G* thinq. I told her I cant go too expensive but still needed something that could do live streaming, take good pics and so on. She told me her bf had this phone and it has *** GB or aomething like that. Takes amazing pics. All that jazz. Then said will only cost **.** a month with promotion. I agreed that would drop my bill. We went over everything and I felt good when she said my bill would be under $*** with everything. I said ok. The whole point to me getting this phone was to help make budget cuts. I thought I was saving. Everytime I got into reading all the fine print she would talj it up more and tell me that the price reflected would be under $***. I asked if that was with tax and fees and all that. She said yes. So I spent the $*** something to get the phone. My first bill came through at over $***.... I cringed but they said that my next bill would be lower. That it was just because of activation. Fast forward to this month. I get my bill and it is $*** and some change!!!!! Um......what?! I called when I saw my bill. (Mind you I have * lines on flex plan) I talked to this really nice care specialist she told me I would get transferred to a supervisor to talk. Waited an hr....no one ever came on!!!!! I had to go because my kids needed me. Called again a couple days later. They didnt seem to underatand what I needed so I just agreed so I could hang up. Called again next day, this guy did not put me on with supervisor. Instead he wanted to explain my bill to me. I understand this. And I told him I wanted to talk to someone. He continued to try to reaolve the issue. Then told me they couldn't do anything on that end because they are just billing, I need to go down to the store I got it from and ask for a copy of my bill and contract and go over it with them! Do you realize how inconvient this all is. I was expecting to save money instead my bill is higher. I am not happy at all and need to change to another company or something because I am getting the run around with sprint....I feel lied to and I feel that your employee that sold me the phone may need to have a clearer handle on things before trying to talk something up. And I really like the service here with your company.... I just can not pay this ungodly amt every month and expect to survive with all my other bills on my income.
This is beyond fruatrationing because everytime I try to reach someone about this issue, I get batted around and passed around from person to person or stuck on hold for an absurd amount of time just to reach someone who can help.
I want Sprint to give me the amount I was promised and train their employee (the one who sold to me) a bit better.......I was told one thing. She even showed me the price in my contract. I asked if that was tax and everything included. She said yes. I asked about the price being shown on the contract above $*** she said that was for today (the day I purchased) i said so my bill will be under $***....she said yes...**I get my bill (after the really high one due to activation....which is robbery in my eyes as well but that's another story I guess) ....and I see the charge she swore was just for that day....**I am easily distracted and did read but she kept interferring with me being able to read the "fine print" so I made sure time after time that the price was tax and all included....
I have been with sprint for roughly * years.....I have always paid my bills and if I couldnt which has been the past yr or so, I set up payment arrangement for when I know I can pay.
I have called a handful of times to get this issue resolved all with different answers or just placed on hold for over an hr. I have emailed cooperate and I will be withdrawling as a customer if I can not get this resolved. I will be sharing this with others as well.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1369290
Oct 18th, 2018 - 3 mons ago
I have an issue with Sprint Corporate Care too
Seen by 6 customers so far
Similar issue to 1140 others
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GetHuman1369290 started working on this issue
Oct 18th, 2018 2:10pm
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Oct 18th, 2018 2:11pm
GetHuman1369290 indicated the issue is not fixed yet.
Oct 19th, 2018 8:46pm
GetHuman1369290 indicated the issue is not fixed yet.
Oct 19th, 2018 9:02pm