I have been a loyal customer since ****. I have paid my bill every month on time and in...

GetHuman-ivettegg's customer service issue with Sprint Corporate Care from October 2018

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The issue in GetHuman-ivettegg's own words
I have been a loyal customer since ****. I have paid my bill every month on time and in full. Recently i had an issue with my cell and need the screen fixed. Have your insurance called. Tried to file a complaint nothing but the run around. Kept hearing i would be notified of the decision if my claim would be approved. Nothing. Had to call many time still nothing. Had to fix phone out off pocket. Then call to get my phones unlocked. This was hot mess. Had to call * times. Not short calls at all. Long ** minutes and they nothing they said.They repeatedly transferred person to person or intentionally gave me wrong information about my account. Enough with the bad service. Trying to switch they keep delaying unlocking my phone. Now its the day * still not unlocked. Keeping phone locked on purpose. This how sprint treats loyal customers.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman-ivettegg
Oct 4th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1041 others
0 customers following this

Timeline

GetHuman-ivettegg started working on this issue
Oct 4th, 2018 10:59pm

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