Been a customer for * yrs. decided to upgrade to iphone**. Spoke to several reps got...
GetHuman-hmberard's customer service issue with Sprint Corporate Care from September 2018
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The issue in GetHuman-hmberard's own words
Been a customer for * yrs. decided to upgrade to iphone**. Spoke to several reps got everything settled . Sprint sent the phone ups. This was * weeks ago. Ups did not deliver it to me I just found this out. It was delivered someonwere else and signed my name. It took me about ** calls to sprint and ** calls to ups. Sprint told me to call police and report it. Did so .the police came to my house made report,then called sprint back,gave them the report number and was told by sprint a new one was coming out. I SPECIFIALLY TOLD SPRINT NOT TO MAIL IT TOMY HOUSE I WOULD PICK IT UP ANYWHERE.OK .SO SPRINT SENDS IT AGAIN TO UPS. I GET NOTIFIED TO PICK IT UP AT MY LOCAL UPS AND GUESS WHAT,IT WAS NOT THERE. UPS SEND IT TO THE POST OFFICE,DONT KNOW WHICH ONE,BECAUSE THEY DONTKNOW. SO AS OF NOW I HAVE NO IPHONE **,FOR THE *ND TIME, DONT KNOW WHERE IT IS. CALLED SPRINT ,TOLD THEM, THEY DONT KNOW EITHER. I HAVE HAD IT WITH SPRINT AND UPS. NOW THIS IS WANT I WANT. A IPHONE X,SAME PHONE NUMBER NOT A NEW ONE AND SAME PRICE AS IF I HADA NEW NUMBER. APPROX **.**..MY NAME IS MARIE Berardo. **********. Ty
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