FIX YOUR BILLING RECORDS!!

GetHuman-katiemwa's customer service issue with Sprint Corporate Care from September 2018

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The issue in GetHuman-katiemwa's own words
Fix your records to show I have a zero balance, Get collection agents to stop calling me about $ I do not owe you!! Quit threatening to ruin my credit score!! ... I am being harrassed by a collection company because of a bill YOUR customer service people have verified I DO NOT OWE!!!!! I have names, dates & a reference * in my notes for the most recent call to customer service!! I switched to Boost almost two years ago & even THEY have contacted you to verify I have a zero balance with you!!! Also, why do you make it SO HARD to talk to a live customer service person?? SO inconvenient & infuriating!! You need to fix your records & contact the collection company & tell them to STOP HARRASSING ME!!!!
This has been going on for almost two years!! I cannot get a live customer service representative unless I spend an hour or more trying to navigate your useless automated system!!!
Fix your records to show I have a zero balance with Sprint, contact the collection company & tell them to STOP HARRASSING me!!!
I was with sprint since **** & now use you subsidiary company Boost.
I have called EVERY phone number on the web, on my old bills, that I have gotten from locst Sprint stores, I have tried the live chat on your website & have had zero results. Therefore, I have turned my records over to a lawyer & if you do not clear this up you will be receiving a letter from him about this issue!!
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Sprint Corporate Care

Trying to clear up YOUR billing error!!
Customer service issue
Reported by GetHuman-katiemwa
Sep 21st, 2018 - 6 mons ago
I have an issue with Sprint Corporate Care too
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GetHuman-katiemwa started working on this issue
Sep 21st, 2018 4:31pm
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Sep 21st, 2018 4:49pm