I was not informed about cancellation fees on my Sprint Flex that I used for ** month...

GetHuman1169320's customer service issue with Sprint Corporate Care from September 2018

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I was not informed about cancellation fees on my Sprint Flex that I used for ** month, I was told thank o might open a new line and get a new device with the discount and should not worry abot old line at all, just call back as soon as new device arrive. I even double checked if there will be any extra charges and the agent just hide that information from me. I called to customer service twice today to get some help ( each time is about ** min) but end it up without any help. So, I informed the supervisor than will leave sprint if they are hiding information about the canceletion - he was ok with that and told me that there is nothing that he could do about and you still need to pay $***. *I am a customer for over ** years now, lost more than * hours of my life on the phone with unprofessional and lying customer representatives, very unsatisfied and disappointed with the way they doing businesses.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1169320
Sep 20th, 2018 - 6 mons ago
I have an issue with Sprint Corporate Care too
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Timeline
GetHuman1169320 started working on this issue
Sep 20th, 2018 2:52am
GetHuman1169320 confirmed the issue is fixed. Hooray!
Sep 21st, 2018 5:01am