I have been contacted numerous times about returning my device and have been told someo...

GetHuman1163332's customer service issue with Sprint Corporate Care from September 2018

Help with my Sprint Corporate Care issue
The issue in GetHuman1163332's own words
Resolve my phone service that was not working and return a working cell phone ... I have been contacted numerous times about returning my device and have been told someone at corporate would be calling me back. I have yet to hear from anyone. Someone called me the other saying they were sending me a return box for a phone that does not work in the location I moved to and I still did not receive the box. It now has been weeks and my issue is still not resolved. Can someone please send me a box and fix my situation. I do not have fair service on the big island of Hawaii. Please review my bill from June on, it will show you all my dropped calls that have occurred.
They call me every saturday morning leaving me on hold for ** plus minutes and then tell me they have to escalate the situation to a higher level and someone will call me * days later but nobody does.
take my phone back and not charge me a fee like they said they would the first time then suddenly it was different. Now nobody will call me back.
because I have paid my bill on time every month and now I have moved and do not have fair working service I expect sprint to correct this on their part.
Called everybody possible, went to the sprint store multiple times. Had someone say they were going to mail me a box, never received the box.
I have an issue with Sprint Corporate Care too
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Sprint Corporate Care

Sprint service
Customer service issue
Reported by GetHuman1163332
Sep 18th, 2018 - 6 mons ago
I have an issue with Sprint Corporate Care too
Fixed
Seen by 7 customers so far
Similar issue to 904 others
0 customers following this
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Timeline
GetHuman1163332 started working on this issue
Sep 18th, 2018 11:11pm
GetHuman1163332 indicated the issue is not fixed yet.
Sep 25th, 2018 11:21pm