Greetings,*On September **, **** I placed an order for the IPhone *. I also was sold a...

GetHuman-drgleaso's customer service issue with Sprint Corporate Care from September 2018

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The issue in GetHuman-drgleaso's own words
Be allowed to do as told by Sprint Customer Care People ... Greetings,*On September **, **** I placed an order for the IPhone *. I also was sold a * Generation **GB IPad**GB. I received some goods prices because I switched to spring and my credit score.*I also paid an additional $ **.** dollars for overnight shipping. The packages were not shipped until September *th, **** via FedEx Overnight. I received the package the next day September *th, **** @ *:**PM.*After checking the IPhone * out I realized that this is a small phone and I should have ordered the IPhone **. At this time I called sprint customer service and after talking to a customer service, was told that I would be able to exchange the IPhone * for the IPhone ** one time. Because I was going away on September *th, my concern was whether or not the flash sale price would still be available. I was told it would be available and I would have to pay the increased price for the IPhone **. This was fine because I was getting a larger phone.*I would like to mention, with the flash sale and my credit I was getting a rate of $ *.** per month, and the price would increase to $ **.** when I exchanged for the IPhone **. This was for ** months then I could purchase the phone or make monthly payments for * months, of $ **.**. This was agreeable with me.*On September **th, **** when I returned from my trip, I called Sprint, and too make a long story short I was told that I could no longer take advantage of the flash sale and what I was told on September *th, was incorrect.*First of all for many, many years I was a sprint customer, then it was far less expensive to go with another currier. But I have recently decided to switch to Sprint.*I feel because I was not allowed to swap up to the IPhone **, after I was told I could is just not good business, it was a down right lie.*I don’t expect anything positive, from you people at Sprint, but I feel that no one should be lied too, and even if one of your employees lied about a flash sale, I should be allowed to exchange the IPhone * to the IPhone **.**Respectfully yours,*Douglas Gleason*Douglas Gleason*Sprint Acct. No: **********Home Phone: ***-***-****
Having a consumer like me who pays his bills on time, keeps the company going.
Be allowed to do as stated by Sprint Customer People.
Because I pay my bills on time.
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Sprint Corporate Care

IPhone *, IPhone **
Customer service issue
Reported by GetHuman-drgleaso
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 892 others
0 customers following this


GetHuman-drgleaso started working on this issue
Sep 18th, 2018 1:17pm