I have had outstanding high bills since I did an upgrade on my phone where I was charge...

GetHuman-anisshad's customer service issue with Sprint Corporate Care from August 2018

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The issue in GetHuman-anisshad's own words
I have had outstanding high bills since I did an upgrade on my phone where I was charged an additional line, a line was not removed for months, was charged for phones I did not have, and I keep accumulating late fees each month. I have called every two weeks to prevent my services from being disconnected and have had to pay twice the amount of my normal bill. I have been told for months now that the correction would be complete by now with the bill credits and the return kits. I have also been promised calls back from corporate and supervisors in the escalations department and nothing has occurred. July *-** bill cycle is the first correct bill since April of this year. I need to speak with someone who can make the adjustments to my account to reflect the correct amount I should be paying for the billing cycle in April all the way up until July. There’s too many discrepancies to type.
GetHuman-anisshad did not yet indicate what Sprint Corporate Care should do to make this right.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman-anisshad
Aug 14th, 2018 - a yr ago
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GetHuman-anisshad started working on this issue
Aug 14th, 2018 1:29am
GetHuman-anisshad confirmed the issue is fixed. Hooray!
Aug 14th, 2018 1:29am