My Name is Danielle Howard i am the account holder , My issue is that my daughters iph...

GetHuman988697's customer service issue with Sprint Corporate Care from August 2018

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The issue in GetHuman988697's own words
Fix the issue I’m having ... My Name is Danielle Howard i am the account holder , My issue is that my daughters iphone * is disabled . I brought the device into both sprint tech care and the apple store. NO one can restore the disabled device. Upon leaving the apple store i was told by a apple tech that all iphone *'s are going to be recalled because there is malfunction within the hardware.although ive did my research and didn't come up with this.The only resolution sprint seems to give me is either pay to upgrade the line or do a claim. The issue with the claim is that if the phone isn't damaged why is it that i have to pay $*** for a disabled phone the techs are trained to open but cannot?.I'm beyond frustrated with sprint each rep i've spoken with .Why should i continue my service with a company whose only concern is getting a sale?
Every representative that I’ve spoken with was very unprofessional with handling this issue,they were more concerned with me upgrading and paying my next phone bill
Replace my disabled device for a equal or lesser price than what they are asking for a damaged phone when my device isn’t damaged it’s disabled
I’ve been a customer since **** once my lease is up I won’t recommend a person to sprint
Everything related a message from the Apple tech to sprint
I have an issue with Sprint Corporate Care too
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Sprint Corporate Care

iPhone *
Customer service issue
Reported by GetHuman988697
Aug 14th, 2018 - a yr ago
I have an issue with Sprint Corporate Care too
Fixed
Seen by 10 customers so far
Similar issue to 692 others
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Items needed
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Account PIN
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Account Email
Timeline
GetHuman988697 started working on this issue
Aug 14th, 2018 1:17am
GetHuman988697 indicated the issue is not fixed yet.
Aug 14th, 2018 1:22pm
GetHuman988697 indicated the issue is not fixed yet.
Aug 14th, 2018 1:49pm
GetHuman988697 indicated the issue is not fixed yet.
Aug 15th, 2018 6:29pm
GetHuman988697 indicated the issue is not fixed yet.
Aug 15th, 2018 6:38pm
GetHuman988697 indicated the issue is not fixed yet.
Aug 17th, 2018 3:20pm
GetHuman988697 indicated the issue is not fixed yet.
Aug 17th, 2018 3:21pm