Good afternoon, **I have been a customer with your company since *********. I have to admit how frustrated I am with my services. I have explained time and time again to employees that if my WI-FI is not connected then my phone is not a smart phone, but just a phone to receive calls, because even still , sometimes I cannot get signal to dial out. **Still, with these frustrations I continue to have three lines with Sprint. **Some weeks ago I noticed my services were in and out while I was at work and I have no wifi. I called Sprint Tech services from my work phone as he walked me through resets, and trying to fix my problem. Nearly ** minutes later, the agent tried to end the phone call, because he was able to get the signal logo back on my phone. I said numerous times, the signal sign is here, but my phone DOES NOT WORK and he said thanks for being a customer. I legit asked him if he was finished because I was so confused on why he’s thanking me when my services are not working. I was so frustrated explaining I cannot let him off the phone until he explains what I need to have done next. He said that’s it. He has pretty much done his job, and my next option is to go to Sprint. Later on, when I got in my car to drive my Lyft, I couldn’t get the service to allow me to work. I get home, log into wifi and boom, services. For about * days I couldn’t get services, which led me not able to drive LYFT and missed countless phone calls because my phone wouldn’t ring. I dialed my own phone number from a different cell, and my phone did not ring. Thank God I had no emergencies during these times, because I couldn’t receive let alone, call. **Finally about my *th day in, I call Sprint again and they tried to walk me through, nothing. They explain I need to come to sprint to see what’s going on. Of course with my work schedule and your office hours, I had to go a couple more days until I was off and able to make it to Sprint. Finally, I walk into a Sprint store and explain my situation, the employee asked if it was a iphone *, which it was and said he heard of a few issues and my phone may need to be replaced. They did all they could do at the Sprint store and said unfortunately, now I NEED to go to an Apple store. So I go to Apple in the same mall, and have to wait an hour and half to get seen. Once they view my phone they say it needs to get sent back and fixed. So they gave me an iphone * for the in-between. They said they will email me and in about *-** business days so I can come pick up my new phone. The Apple employee could not register the iphone * phone and NOW sent me BACK to Sprint to have them start my services.**I get to Sprint and they Apple put the wrong sim in this phone, lets change it, and now just log into your itunes and you’re good to go. Well I leave and I get home, and I can NOT log into my sprint account. I had to call tech services to help figure out why I cannot get into my own phone. I could not get itunes, again NO APPS, still costing me money. I walked into Sprint that afternoon at *pm. Its *:** I’m at home, and STILL trying to rectify my problem, a week later from the original, with the temporary phone. **Here I am, with a temporary iphone *, which was slower than any device I have ever owned. I cannot pull up a single window on my phone without it freezing, so again, here I am, with pretty much a device that calls and receives. It is so slow to pull up a name in my contact list and dial out, I just used it as a phone to receive calls. I call Apple and asked if my phone was ready, because I never got an email. They said they called me a couple days after I left its been sitting in their store. No emails. Again, here I am expecting an email, NOT a phone call. I go to the store and they give me back my iphone *, and again can not log me into sprint. I go BACK to Sprint and they log me back into my phone. When the employees noticed how slow my iphone * was, they apologized saying how they don’t know I managed for a week and half with this.**After all this run around, my sister is now experiencing the exact same issues with her iphone *. **I explained this entire situation because this one situation out of everything Sprint has done to upset me, takes the cake. I was out of service, I could not live my day to day regularly, I missed out on a week and a half of Lyft opportunities and I refuse to keep my mouth shut. **Sprint, I have * lines, for YEARS. Please, figure a way to rectify this and do your best to recover my business, All these years later, * lines later, I really hope you all see the importance in keeping loyal customers. **Sincerely,
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