I been a sprint customer for years, I fully purchased and paid off a iPhone * and asked...

GetHuman-erik_'s customer service issue with Sprint Corporate Care from August 2018

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The issue in GetHuman-erik_'s own words
I been a sprint customer for years, I fully purchased and paid off a iPhone * and asked for it to be unlocked to be used for a tmobile plan. I requested the phone to be unlocked on August * and today August ** the phone has still been unlocked. I called multiple times and customer support hasn't been able to solve the issue. I spoke to JAY over the phone and she was VERY RUDE, was not able to help me with this issue. Every time I asked to be transferred to a different representative she would say NO. I am extremely disappointed and dissatisfied with your customer support. If the phone has been completely paid off and the payment has processed I dont understand why my phone can't be connected to another carrier. Please help me solve this issue at the lowest level
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Sprint Corporate Care

Customer service issue
Reported by GetHuman-erik_
Aug 13th, 2018 - a yr ago
I have an issue with Sprint Corporate Care too
Fixed
Seen by 7 customers so far
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Timeline
GetHuman-erik_ started working on this issue
Aug 13th, 2018 7:10pm
GetHuman-erik_ confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:45pm