I added a phone to my live and got the insurance with Apple * on it well this week I ca...

GetHuman789585's customer service issue with Sprint Corporate Care from June 2018

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The issue in GetHuman789585's own words
I added a phone to my live and got the insurance with Apple * on it well this week I called and turns out they never added it and I called Tuesday spoke to someone and they said they would add it and I even verified with her to make sure it had Apple * then I get an email today stating I am passed the ** days to add it so I am unable to ... when it was not my error it was on sprints side since they did that mistake of not adding it... all my phones have insurance why wouldn’t I add it to that one as well makes no sense .. now I am having to get this all sorted out and have been on hold for * hours total because every time they transfer it take me back to the beginning I have had spring for many years and have never been so disappointed

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Sprint Corporate Care

Customer service issue
Reported by GetHuman789585
Jun 16th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 363 others
0 customers following this
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Timeline

GetHuman789585 started working on this issue
Jun 16th, 2018 1:29am
GetHuman789585 indicated the issue is not fixed yet.
Jun 16th, 2018 3:22am

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