My phone that sprint sold to me is a dud. Keeps dropping calls, going from full bar to...

GetHuman754685's customer service issue with Sprint Corporate Care from June 2018

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The issue in GetHuman754685's own words
My phone that sprint sold to me is a dud. Keeps dropping calls, going from full bar to no signal In middle of calls or not connecting for no reason. I upgraded to LG-G* on recommendation of a sprint account services rep and was sent a defect phone.*I have been trying for the past three weeks to get a replacement.Yet I was told the above phone is no longer in stock.*I have been trying to reach a supervisor in account services for the past * weeks to help me get an upgrade to the Samsung Galaxy S*.*I was promised a call back from supervisors no less then * times and never received the calls.*To date,I have spent over ** hours on the phone with sprint customer service trying to reach someone who can resolve and compensate me for my extreme frustration,distress and aggravation. I was promised multiple times by various supervisors in different departments that they would assist me and resolve the issues, and I am still waiting to get a new phone.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman754685
Jun 8th, 2018 - a yr ago
I have an issue with Sprint Corporate Care too
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GetHuman754685 started working on this issue
Jun 8th, 2018 12:49am