I have been a customer alot of years.....*last summer a sprint representative called me...

GetHuman689551's customer service issue with Sprint Corporate Care from May 2018

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The issue in GetHuman689551's own words
I have been a customer alot of years.....*last summer a sprint representative called me with promises.When I received my bill he had lied.Sprint pulled phone records to make good on what I was promised.* FREE IPHONE * AND MY BILL TO BE ***$ A MONTH.MY BILL HAS WENT HIGHER N HIGHER WITHOUT ME CHANGING ANYTHING WHEN I CALLED FIRST TIME THEY SAID MY "DISCOUNT "HAD EXPIRED!THAT WAS A VERBAL CONTRACT .I ASKED HIM IF WE WERE DISCONNECTED TO PLEASE CALL ME BACK,I HAD BEEN EXPLAINING THIS AND BEING PUT ON HOLD FOR ** MINUTES.WELL I GOT DROPPED CALL AND THEY CALLED BACK MY SON THAT WAS VISITING CALIFORNIA UNKNOWN TO ME...MY SON WASNT AWARE AND HE MADE SOME KIND OF DEAL ABOUT SOME ROAMING CHARGES,AFTER ** MINUTES AND I SPECIFICALLY GAVE HIM THE NUMBER.THAT WAS TERRIBLE CUSTOMER CARE.THEN BEING SO FRUSTRATED WITH A BUSY LIFE ,I CALLED BACK THE NEXT DAY,SPOKE TO A WOMAN AFTER ** MINUTES OF THE RUN AROUND ,AND AFTER I WAS ASSURED AFTER THE DAY BEFORE THEY WOULD CALL BACK IF WE HAD A DROPPED CALL...THEY DID NOT!I HAVE SPENT ENDLESS HOURS ON THE PHONE OVER YOUR COMPANY NOT CARING ENOUGH TO CALL BACK.ITS LIKE THEY DONT WANT TO DEAL WITH THE ISSUE AND DROPS THE CALL.COULD SOMEONE PLEASE GET TO THE BOTTOM OF THIS.I ALSO HAVE * I PADS I NEED TAKEN OFF MONTHLY BILL I HAVE FULFILLED MY CONTRACT AND DONT NEED SERVICE ON THOSE.AND IM BEING CHARGED MONTHLY FOR AIRRAVE ** THAT HAS A NUMBER DONT KNOW WHAT THAT IS.I REALLY APPRECIATE YOUR TIME AND HOPE WE CAN COME UP WITH A SOLUTION.MY NUMBER IS **********,THANK YOU AND HAVE A BLESSED DAY****
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Sprint Corporate Care

Customer service issue
Reported by GetHuman689551
May 16th, 2018 - 10 mons ago
I have an issue with Sprint Corporate Care too
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Seen by 7 customers so far
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Timeline
GetHuman689551 started working on this issue
May 16th, 2018 2:23pm