I was charged *** January *nd my Spotify account that I do not have and never have that...

GetHuman5726808's Dispute a Charge issue with Spotify from February 2021

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GetHuman5726808's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5726808 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5726808 can let us know if they help or not.
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Before contacting them, items GetHuman5726808 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5726808's own words
I've been trying to contact Spotify for charging my credit card and not even have an account nor have I ever had an account they provide illegal when you collect money and do business with client that should be a contact number always when you have no Direct any contact with anyone and nothing available anywhere something sounds very wrong with that something is very wrong with that ... I was charged *** January *nd my Spotify account that I do not have and never have that show contact number. This is ridiculous if you collect people's money for a legit business you need a legit phone number do something illegal going on people that operate businesses in get money need to provide some sort of contact number not providing an email that no one attends to I'm going to contact the Better Business Bureau and anybody else that I can it's not even provided with a bank a contact number what does that tell you

GetHuman5726808 did not yet indicate what Spotify should do to make this right.

I have never been charged and don't want to speak to about it not even a contact number to the bank what is wrong with this picture
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Spotify

Spotifi
Dispute a Charge issue
Reported by GetHuman5726808
Feb 5th, 2021 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 5728 others
0 customers following this

Timeline

GetHuman5726808 started working on this issue
Feb 5th 10:16pm