I just signed up for the FREE * month trial Put in my Visa credit card info for verific...

GetHuman-happeeve's Refund a Charge issue with Spotify from December 2020

Help with my Spotify issue
The issue in GetHuman-happeeve's own words
I just signed up for the FREE * month trial Put in my Visa credit card info for verification to be charged if I want to continue after the * months*SPOTIFY Charged my Visa Account $*.** as verified below There was nothing that said a $*.** was going to applied for the FREE * month trial!**This is an Alert to help you manage your credit card account ending in ****. As you requested, we are notifying you of an online, phone or mail order charge. This charge of ($USD) *.** at Spotify USA has been authorized on Dec **, **** at **:** AM ET.**Since this is a FREE * month trial and NO charges are to be applied until after ****..PLEASE CANCEL THE $*.** CHARGE ASAP

GetHuman-happeeve did not yet indicate what Spotify should do to make this right.

How GetHuman-happeeve fixed the problem
Went to Spotify Support*https:**support.spotify.com*us*contact-spotify-support**Then wrote about the problem I was having. After filling out the info, there is no SEND NO SUBMIT button, but it starts a chat with a LIVE EARTHLING and the result being that he arranged for the refund (:*Have a happee, healthy, fun ****!*Peace,*Mark
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Spotify

Refund a Charge issue
Reported by GetHuman-happeeve
Dec 31st, 2020 - 4 months ago
Fixed
GetHuman-happeeve shared how to fix
Seen by 16 customers so far
Similar issue to 5803 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman-happeeve started working on this issue
Dec 31st, 2020 3:27pm
GetHuman-happeeve confirmed the issue is fixed. Hooray!
Dec 31st, 2020 8:11pm

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