Hi there!*I think my Spotify account was hacked. My name is Teagan Fleiner-Etheridge.*W...

GetHuman-teaganfe's Account Access issue with Spotify from November 2020

Help with my Spotify issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-teaganfe's own words
Hi there!*I think my Spotify account was hacked. My name is Teagan Fleiner-Etheridge.*When I logged on this evening my profile name was Big **** with no picture(not what I had!) and all my playlists were deleted!! I went and changed my password and logged in again and the problem was still there. I have now logged out on all devices. It the same on the browser, my phone app, and the app on my computer. I have a premium account with a Hulu account. *My username is: ***********Can you help? Is there a way to recover my playlists?*Thank you so much!

GetHuman-teaganfe did not yet indicate what Spotify should do to make this right.

How GetHuman-teaganfe fixed the problem
I contacted them through the contact us part of their website and did an online chat with someone. The issue was resolved very quickly and easily!
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Spotify

Account Access issue
Reported by GetHuman-teaganfe
Nov 14th, 2020 - 5 months ago
Fixed
GetHuman-teaganfe shared how to fix
Seen by 14 customers so far
Similar issue to 6255 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman-teaganfe started working on this issue
Nov 14th, 2020 1:44am
GetHuman-teaganfe confirmed the issue is fixed. Hooray!
Nov 14th, 2020 5:44pm