I recently upgraded my account to a family plan. I realized my email that you have is...

GetHuman4931507's Account Access issue with Spotify from June 2020

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Name on the account, Your date of birth, Zip code on the account, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4931507's own words
I recently upgraded my account to a family plan. I realized my email that you have is no longer available to me. So I tried to change it, but your site kept telling me my password was incorrect. But password change instructions were emailed to the email that i no longer have access to... How can i fix this?

GetHuman4931507 did not yet indicate what Spotify should do to make this right.

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Spotify

Account Access issue
Reported by GetHuman4931507
Jun 9th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 7724 others
0 customers following this

Timeline

GetHuman4931507 started working on this issue
Jun 9th, 2020 3:38pm

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