I think my free account has been hacked. I'm trying to log in and it tells me I can onl...

GetHuman-sadie_b's customer service issue with Spotify from January 2020

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The issue in GetHuman-sadie_b's own words
I think my free account has been hacked. I'm trying to log in and it tells me I can only use my account whole abroad for **days, I'm not abroad!*I then try to log in (pretty sure it's the correct password) and you email me a link to log back in, however I just get a black screen & does nothing. *I'm using a Huawei P** & it's been fine previously. **Last week you messaged advising a log in I was not aware of in Brazil. I altered my password, but think it's happened again. **I'd like to remove my account & set up new one as I'm getting quite confused with it all. Unless you able to look into.**Thank you *Sadie

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Spotify

Customer service issue
Reported by GetHuman-sadie_b
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 9150 others
0 customers following this

Timeline

GetHuman-sadie_b started working on this issue
Jan 20th 10:51am
GetHuman-sadie_b indicated the issue is not fixed yet.
Jan 21st 12:59pm
GetHuman-sadie_b indicated the issue is not fixed yet.
Jan 21st 1:01pm
GetHuman-sadie_b indicated the issue is not fixed yet.
Jan 21st 1:03pm
GetHuman-sadie_b indicated the issue is not fixed yet.
Jan 21st 1:03pm

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