I am trying to sign in to my family account. I was overseas at the time so I got the me...

GetHuman4034836's Account Access issue with Spotify from December 2019

Help with my Spotify issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4034836's own words
I am trying to sign in to my family account. I was overseas at the time so I got the message that I am trying to contact from another country and it’s not allowed. How can we reset my email to work? Thank you.

GetHuman4034836 did not yet indicate what Spotify should do to make this right.

How GetHuman4034836 fixed the problem
Log in to your account page. **Click EDIT PROFILE. **Scroll down to Country and select your new country from the dropdown list. Your new country only shows when you’re actually there.**Click SAVE PROFILE.**Once the change is successful, ask your Family plan manager to send you an invite again and accept it. It'd be best to ask your plan manager the exact address registered in the Family plan so you won't have any problems in joining.
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Spotify

Account Access issue
Reported by GetHuman4034836
Dec 3rd, 2019 - a year ago
Fixed
GetHuman4034836 shared how to fix
Seen by 5 customers so far
Similar issue to 10041 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman4034836 started working on this issue
Dec 3rd, 2019 7:24pm
GetHuman4034836 indicated the issue is not fixed yet.
Dec 4th, 2019 12:23am
GetHuman4034836 confirmed the issue is fixed. Hooray!
Dec 4th, 2019 9:22pm