My daughter who has a developmental disability signed up for Spotify Free several month...

Help with my Spotify issue
The issue in GetHuman3877976's own words
I was trying to do something, and ran into a problem.

GetHuman3877976 did not yet indicate what Spotify should do to make this right.

How GetHuman3877976 fixed the problem
I finally realized after a few months of searching that Spotify really has no phone number for customer service. So, yesterday after once again googling, I finally tried the chat line. Not my favorite thing to do. However, after about ** minutes of chatting and holding my issue was resolved. The account was set up through Facebook and my daughter could not remember any of her setup info. I don't Facebook. They are to send me a refund for one month, but not the other * as I was over the ** day timeline. I did not have my daughter's account number but they were able to find her in their system. I gave them a reference number that was on my bank statement* looks like this PO***ABC. With the number I had they were able to find her Spotify account and said that they had cancelled her subscription to avoid any further charges on my bank account. I am waiting to receive the funds back either on her card or in my bank account.
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Spotify

Cancel Account issue
Reported by GetHuman3877976
Nov 3rd, 2019 - 2 years ago
Fixed
GetHuman3877976 shared how to fix
Seen by 11 customers so far
Similar issue to 48305 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman3877976 started working on this issue
Nov 3rd, 2019 10:18pm
GetHuman3877976 confirmed the issue is fixed. Hooray!
Nov 4th, 2019 11:05am

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