I can't access my Spotify Premium account. My username is: *****@***.com, however that...

GetHuman3779915's Account Access issue with Spotify from October 2019

Help with my Spotify issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3779915's own words
I can't access my Spotify Premium account. My username is: *****@***.com, however that email is no longer valid because it stopped working when I graduated from college. I never had issues and forgot to update my email to a valid email address. I'm locked out of my Spotify account because all password resets are going to an invalid email address (*****@***.com). My account is fully paid and has been each month. Please help me fix my account so that I can either update the email or access the password reset. My current email address that I would like to use is *****@***.com. Thank you.

GetHuman3779915 did not yet indicate what Spotify should do to make this right.

How GetHuman3779915 fixed the problem
I finally got a hold of a representative on the live chat and he was able to resolve my issue. I recommend doing this on a laptop or computer instead of a phone. My phone kept exiting me out of the chat. I didn't have any issues when I opened up the live chat on my computer.
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Account Access issue
Reported by GetHuman3779915
Oct 17th, 2019 - 3 years ago
GetHuman3779915 shared how to fix
Seen by 11 customers so far
Similar issue to 47327 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account


GetHuman3779915 started working on this issue
Oct 17th, 2019 3:18am
GetHuman3779915 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 1:32pm