I have Spotify Premium for Family and I am in charge of the account. I was recently rec...

GetHuman3457573's customer service issue with Spotify from August 2019

Help with my Spotify issue
The issue in GetHuman3457573's own words
I have Spotify Premium for Family and I am in charge of the account. I was recently received an email saying Spotify couldn't confirm the address for an account on my plan. However, there was a second email in the email chain saying the same thing, but didn't include an account name. **"We couldn't confirm the address for matches yours. So we've asked them to verify their account. "**I didn't make note of this because it was with another email and didn't have an account name in the email. However, just recently, another person on my plan was removed. I think the account name didn't show up because they login through Facebook and don't have a username. I am trying to get them back on the plan but they aren't allowed back on. Is there a way to reset this and let them back in my plan?

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Spotify

Customer service issue
Reported by GetHuman3457573
Aug 21st, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 44284 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman3457573 started working on this issue
Aug 21st, 2019 12:47am
GetHuman3457573 indicated the issue is not fixed yet.
Aug 21st, 2019 12:48am
GetHuman3457573 indicated the issue is not fixed yet.
Aug 21st, 2019 12:48am
GetHuman3457573 indicated the issue is not fixed yet.
Aug 21st, 2019 12:48am
GetHuman3457573 confirmed the issue is fixed. Hooray!
Aug 21st, 2019 11:22am

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