Spotify Customer Service Issues

Hello, I made a mistake in entering my last name on Spotify. I intended to use "Robinson" but mistakenly inputted "Robimson." Additionally, I am facing personal challenges and would like assistance in updating my last name to my legal surname, Bover-Groen. Unfortunately, the app does not provide a self-edit option for this matter. Could you kindly adjust my last name to Bover-Groen, which is my legal surname? Thank you. Skye Bover-Groen

Recently, we noticed unexpected charges on our credit card statement for a Spotify account linked to a different payment method than our usual PayPal account. The charges amount to $14.99 on PayPal and $9.99 on the credit card monthly. We have no knowledge of the second account and suspect it may be related to fraudulent activity. Upon investigating the anomalous $9.99 charge, we came across numerous similar complaints tied to phone number [redacted]. We are uncertain whether this issue is specific to Spotify or an inadvertent mistake on our part. Despite this, we have been experiencing double charges since February and seek a resolution to stop the unauthorized charges to the credit card.

Hello, I am reaching out for assistance regarding my Spotify subscription. My mother previously covered the payment through our Vodafone bill, but Spotify was removed by Vodafone to "save her money" about a month ago. I am looking to reactivate my premium account and update the payment information to my own. I am concerned about the status of my playlists, particularly important ones such as 'demo songs,' 'greatest hits,' 'day off,' 'relaxing songs,' and 'Techno/trance.' My account is under the name JACK GARVEY, but I couldn't locate it when I recently searched. The profile photo should match my Facebook photo which features 3 men (2 Asians and 1 Caucasian). Any assistance on this matter would be greatly appreciated. Thank you for your help in advance.

Hello, I have encountered a situation where an unidentified device remains connected to my Spotify account even after attempting to resolve it by changing the password, signing out from all devices, and removing offline devices. When seeking assistance online, I had to temporarily step away from my computer at work for about 15 minutes, only to find out upon my return that the agent had signed me out of my account. I am now unable to sign back in due to an error indicating that my username or password is incorrect. I am subscribed to a premium account and unable to enjoy its benefits at the moment. Any help would be greatly appreciated. Thank you, Dafna

Hello, I've been using the 0.99€ 30-day trial premium for about 2 months. Today when I opened the app, I noticed that someone named Diego is accessing my account. I had trouble logging in due to a "Google smart lock" issue. I followed advice on the forums to disconnect my Google account from Spotify, but now I can't log in with my password or reset it via email. I believe Diego is using my Premium subscription, and I'm concerned about the subscription continuing after the 3-month deal ends. I need help regaining access to my account or canceling the Premium from outside the account. My username is either rozborabence or bencerozbora. Thank you for assisting me. Bence

I have a family account (ashburnfamily). One of my kids had his Spotify playlists and listening activity on the "owner" profile. He is moving to Grad School, and we plan to switch him to a student account. How can we transfer his profile to the student account? Another concern is regarding a 5th child who used a profile (izzyashburn) and lost access after being away at camps and then Europe for 6-8 weeks. She lost all her playlists. As she is starting college soon, we are wondering if there is a way to retrieve her old playlists. Even though we have created a new student account for her, losing the previous information due to her travels was disappointing. Thank you in advance for any assistance with: 1. Transferring the "account owner" playlists and listening history to a new student profile. 2. Potentially recovering izzyashburn's playlist information from the omitted/deleted account.

I regularly follow a few public collaborative playlists, and unfortunately, they are frequently targeted by spam. This spam consists of irrelevant self-promotional songs that disrupt the theme of the playlists. Even playlists with low visibility, such as one I discovered through Twitter, fall victim to this. It appears that bots may be scraping social media for playlist links and bombarding them. I have observed that reporting users is not an option, and I am hesitant to report the artists behind the spam due to the severe consequences outlined in the reporting form. Unfortunately, the available report options do not directly address this issue, leaving me unsure how to proceed. Would anyone know how to combat this abuse of collaborative playlists, either as a playlist owner or a follower?

I recently discovered that I have been charged by SPOTIFYUSA for a service I never signed up for. Despite trying to cancel this unknown service a few months ago, my efforts were in vain. Unfortunately, my phone issues prevented me from addressing this matter further. I have been continuously charged without my authorization, and I hope your customer service team can assist promptly. This experience has been discouraging and frustrating, making me hesitant to engage with your services. I believe my personal information was compromised online, leading to this fraudulent account creation.

Dear Spotify Representative, I am writing to express my disappointment as a recent college graduate. The recent removal of the $5 premium discount for graduates has negatively impacted many of us who are still in a transitional phase post-graduation. With the burden of loan repayments and the struggle to find well-paying jobs due to limited experience, this change comes at a challenging time. Personally, working for AmeriCorps, a non-profit organization, means I earn very little as I strive to contribute positively to society. I urge you to reconsider the timing of removing this discount or explore alternative options for individuals like me who prioritize altruism over financial gain. Your support in this matter would be greatly appreciated by many others facing similar circumstances. Thank you for your understanding. -A dedicated Spotify user

I am looking for a way to reach out to express my disappointment with Spotify. I recently discovered that many other users do not face the same issue that has been present since I started using Spotify. When listening to songs, whether online or downloaded, there are frequent 2-3 second breaks in the music with silence, disrupting the flow of the songs. This interruption occurs in about 90% of the songs in my playlists. Despite adjusting the quality of downloads, the problem persists. This experience is unacceptable, and I am unsure why others do not encounter it. Could my app connection be corrupted? I have been dealing with this for 8 months of my subscription. I understand that individual responses are not provided, so how can I contact a representative to address and resolve this issue promptly? Thank you.

Hi there! I have been a Spotify fan since [redacted] when it was only available on Roku. I recently paid for my subscription via DragonPay, but upon checking my account, Evie, I couldn't find the receipt. Even after logging in with my Facebook account, it still shows that I am on a Free trial. I realized that I actually want to use my Jermine account, the one with my picture, for the subscription instead of Evie. However, I mistakenly linked Evie to Facebook instead of Jermine, and I can't remember the password for my Jermine account. Could you please assist me in resolving this issue? I would like to transfer the subscription from Evie to my Jermine account with my picture and link it to Facebook. Thank you for your help.

A few days ago, I was unexpectedly logged out of my Spotify account. Despite attempting to reset my password through email links, I kept receiving a message that the link was no longer valid. When trying on my Mac, it stated no Spotify account was linked to my username or email, although it was functional on my phone. Confirmed by a friend, I know the username is accurate. Even with all my past emails attempted, none worked. Following Spotify support's instructions regarding invalid links, the password reset link remained invalid. Yet, after numerous attempts, an error message appeared due to too many requests. Stuck without access to my liked songs, the situation seems unresolved. My username is kristiajohn101, and my email is [redacted]

I've been trying to access my Spotify account, but when I attempt to log in, it prompts me to do so via Facebook or using an email address, which is unusual for me. Despite entering my email and requesting a password change, I received a link to reset it. However, upon attempting to reset the password, I encountered an error 3. This problem has arisen a few times over the years, forcing me to sign in again and reassemble my music list, which is quite time-consuming. I believe there must be a simpler way to regain access to my Spotify account.

We recently canceled our Spotify subscription due to unauthorized access to our account. Surprisingly, we noticed another charge on our bank statement from Spotify. Upon checking our email, we discovered a message on August 3rd informing us of an email address change: Previous email address: [redacted] Current email address: [redacted] We never authorized this email change and, when we checked the account, we found unfamiliar details - the email was listed as coon1958 and the username was 8nuhk1zw7qz5d8511zjs6r8wn, which are not ours. The credit card linked to the account belongs to my husband. We attempted to cancel the subscription again, but we were not successful as the email had been changed. Could you please assist us in obtaining a refund for the recent charge and removing my husband's credit card from the account? Thank you.

I urgently need assistance. I canceled my Spotify subscription months back, but they kept deducting money. Despite canceling again, the charges continued. I should not have been billed on these dates: April 15th, May 6th, May 30th, June 6th, June 18th, and July 6th. They even tried to charge me again yesterday. This situation is unacceptable, as I have six children to care for. I want a full refund of $63.96 for the unauthorized charges. Please help me resolve this issue promptly.

I purchased a pair of shoes from CoolBuyShopStore with order number [redacted] and express tracking number SF[redacted][redacted]. The shoes fit, but unfortunately, the right shoe has two knots/defects inside the toe. As an 84-year-old severe diabetic, I cannot risk wearing shoes that could harm my feet. I received the shoes around June 27, reported the issue promptly, and was promised a refund by the seller upon submitting the express number. After following their instructions, no refund was issued. Subsequently, they offered a partial refund of 40% while allowing me to keep the shoes, which was also not honored. Facing financial difficulties after my husband's recent passing, I am unable to afford losing $65.00. I reached out to their customer service through their website, but they redirected me to an attorney, which is not the assistance I seek. I kindly request your help in securing the refund. I am willing to return the shoes at my own expense. They requested a photo of the flaw, but due to its location inside the toe, it is impossible to capture without glare.

I am having trouble signing into my Spotify account on my new phone because I forgot my password. I need assistance resetting it since I can't remember the Gmail account associated with my Spotify. I think it might be [redacted], but I am not entirely sure. Can you please verify my email and possibly provide me with a temporary password to access my account? My name is Tanner J. and my birthday is January 8, [redacted].

I attempted to apply my student discount to my regular Spotify account, but it did not work. To troubleshoot, I tested the discount on a new account, and it was successful, confirming it's an issue with my original account. I prefer not to transfer my music library and information to another account as it would be time-consuming. I kindly request assistance to resolve this matter so I can enjoy the student discount on my original account where all my music is stored.

Since yesterday, I've had ongoing interruptions with my Spotify music, showing it's playing on an unknown device named iPhone "Patrycja". Despite changing it back to my device, it keeps switching back to "Patrycja". After checking my Spotify account ([redacted]) under Family Plan, I discovered an unfamiliar email [redacted] Removing it initially resolved the issue, but the problem persisted this morning. Upon rechecking my account, all emails appeared correct. Desperate, I also removed two iPhone entries from offline devices. I'm worried about my privacy and need assistance in investigating this breach. I haven't contacted the intruder at the listed email. Please handle this promptly and update me. Regards, Luis

I signed up for a free trial of Spotify Premium and was subsequently charged, which was fine. However, I got a new phone and created a new account because I couldn't remember the email linked to my old one. I can't find a way to cancel the subscription on my old Android phone or verify the email address I used, so I'm unable to cancel it. I haven't used that old account for months, and there has been no activity on it. Despite lacking funds in my account once, I continue to be charged. At first, it wasn't a big concern, but now I realize I need that money. To make matters worse, I was even charged twice this month. I don't want to close my bank account due to the lack of assistance from Spotify.