Hello! First thing, I love Spotify ever since **** and when it was only available on Ro...

GetHuman-jnpunis's customer service issue with Spotify from August 2019

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The issue in GetHuman-jnpunis's own words
Hello! First thing, I love Spotify ever since **** and when it was only available on Roku. I just paid the subscription today thru DragonPay. But when I check the receipts on my account named Evie, no receipt found. I logged in using Facebook and still showing I am on Free trial.**Secondly, I don't want to use Evie account. I just figured out that this was not supposed to be the account that I should be subscribing for. It should be my Jermine account with my picture on it. Unfortunately, Evie was the account I linked to Facebook and the account with my account wasn't. Also, I forgot the password of my account that has my picture.**Can you please help me fix this? I want to use my account that has my picture and link it to Facebook and transfer the subscription from Evie. Please help! **Thank you.

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Spotify

Customer service issue
Reported by GetHuman-jnpunis
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 43211 others
0 customers following this

Timeline

GetHuman-jnpunis started working on this issue
Aug 4th, 2019 2:41am