Hello! First thing, I love Spotify ever since **** and when it was only available on Ro...

GetHuman-jnpunis's customer service issue with Spotify from August 2019

Help with my Spotify issue
First: share to improve GetHuman-jnpunis's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jnpunis may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-jnpunis's own words
Hello! First thing, I love Spotify ever since **** and when it was only available on Roku. I just paid the subscription today thru DragonPay. But when I check the receipts on my account named Evie, no receipt found. I logged in using Facebook and still showing I am on Free trial.**Secondly, I don't want to use Evie account. I just figured out that this was not supposed to be the account that I should be subscribing for. It should be my Jermine account with my picture on it. Unfortunately, Evie was the account I linked to Facebook and the account with my account wasn't. Also, I forgot the password of my account that has my picture.**Can you please help me fix this? I want to use my account that has my picture and link it to Facebook and transfer the subscription from Evie. Please help! **Thank you.

GetHuman-jnpunis did not yet indicate what Spotify should do to make this right.

How GetHuman-jnpunis fixed the problem

We are waiting for GetHuman-jnpunis to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-jnpunis
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 43211 others
0 customers following this


GetHuman-jnpunis started working on this issue
Aug 4th, 2019 2:41am