Hello. I was randomly logged out from my Spotify app that I have on my apple device. I...
GetHuman3049597's customer service issue with Spotify from June 2019
Help with my Spotify issue
The issue in GetHuman3049597's own words
Hello. I was randomly logged out from my Spotify app that I have on my apple device. I went to log back in but it kept saying the information I was submitting was wrong. I know it’s not. I went to ‘forgot my password’ but my new email is not linked with my Spotify account. I tried to put my old email account in. Even though I don’t have access to it and it said that the email is not affiliated with a Spotify account. I think my account may have been hacked because it’s never logged me out before and I know the log in info is correct. The account is the free general one.
GetHuman3049597 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman3049597 fixed the problem
I contacted Spotify Care by twitter message and got a quick response. I told them what device I used and my current email and they were able to reset the email so I could go to my inbox and change my password after I told them the name of one of my private playlist.
Please help with my Spotify issue
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