Hello. I was randomly logged out from my Spotify app that I have on my apple device. I...

GetHuman3049597's customer service issue with Spotify from June 2019

Help with my Spotify issue
The issue in GetHuman3049597's own words
Hello. I was randomly logged out from my Spotify app that I have on my apple device. I went to log back in but it kept saying the information I was submitting was wrong. I know it’s not. I went to ‘forgot my password’ but my new email is not linked with my Spotify account. I tried to put my old email account in. Even though I don’t have access to it and it said that the email is not affiliated with a Spotify account. I think my account may have been hacked because it’s never logged me out before and I know the log in info is correct. The account is the free general one.

GetHuman3049597 did not yet indicate what Spotify should do to make this right.

How GetHuman3049597 fixed the problem
I contacted Spotify Care by twitter message and got a quick response. I told them what device I used and my current email and they were able to reset the email so I could go to my inbox and change my password after I told them the name of one of my private playlist.
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How Do I Dispute a Charge with Spotify?Can I get my money back from Spotify?How do I cancel my Spotify account?How do I recover my Spotify account?How do I download and listen to music offline on Spotify?
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Spotify

Customer service issue
Reported by GetHuman3049597
Jun 7th, 2019 - a year ago
Fixed
GetHuman3049597 shared how to fix
Seen by 8 customers so far
Similar issue to 37992 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman3049597 started working on this issue
Jun 7th, 2019 4:53pm
GetHuman3049597 confirmed the issue is fixed. Hooray!
Jun 8th, 2019 1:29am