Hi Spotify, I am the Finance director for Generation Church. We have an old American Ex...

GetHuman2960078's Cancel Account issue with Spotify from May 2019

Help with my Spotify issue
The issue in GetHuman2960078's own words
Hi Spotify, I am the Finance director for Generation Church. We have an old American Express card that has a Spotify charge coming off it every month and nobody knows who it belongs to or any login information for it. We need to cancel this account. Simply cancelling the credit card didn't get rid of the charge, it still keeps coming out each month. The last *-digits of the credit card the charge comes off of is ******. The owner of the credit card was Beth Lavino, but the account wasn't hers, it just came off her card. Because we're a church and that is common. Please let me know if you can help me close this account. *Thank you,*Katie Knotts****-***-****

GetHuman2960078 did not yet indicate what Spotify should do to make this right.

I have an issue with Spotify too
How GetHuman2960078 fixed the problem
We ended up cancelling the credit card and that should stop any further charges. So it wasn't Spotify helping us fix it, it was a different work around.
Please help with my Spotify issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Spotify customer problems.
What Do I Do If I Can't Join a Spotify Family Plan?How Do I Stop Autopay on Spotify?How Do I Activate My Starbucks Partner Membership on Spotify?How Do I Dispute a Charge with Spotify?Can I get my money back from Spotify?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We have Spotify for family. We have now been qualified for Spotify for students...Hi, I am a student and have the student Spotify Premium, I'm able to log into Spo...We are trying to cancel our Spotify premium student account. It says we have Spot...Hi, I have a spotify account and I am logged in in my old phone. Now I’ve bu*** a...please can you clarify if this is SPOTIFY or not * * We added * months Premium*Sp...I can't get spotify. How do I get spotify premium. Do I have to delete my old s...We have paid for premium Spotify but it isn’t working
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spotify

Cancel Account issue
Reported by GetHuman2960078
May 21st, 2019 - 2 years ago
I have an issue with Spotify too
Fixed
GetHuman2960078 shared how to fix
Seen by 3 customers so far
Similar issue to 35804 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman2960078 started working on this issue
May 21st, 2019 3:51pm
GetHuman2960078 confirmed the issue is fixed. Hooray!
May 21st, 2019 7:57pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians