Hi Spotify, I am the Finance director for Generation Church. We have an old American Ex...

GetHuman2960078's Cancel Account issue with Spotify from May 2019

Help with my Spotify issue
The issue in GetHuman2960078's own words
Hi Spotify, I am the Finance director for Generation Church. We have an old American Express card that has a Spotify charge coming off it every month and nobody knows who it belongs to or any login information for it. We need to cancel this account. Simply cancelling the credit card didn't get rid of the charge, it still keeps coming out each month. The last *-digits of the credit card the charge comes off of is ******. The owner of the credit card was Beth Lavino, but the account wasn't hers, it just came off her card. Because we're a church and that is common. Please let me know if you can help me close this account. *Thank you,*Katie Knotts****-***-****

GetHuman2960078 did not yet indicate what Spotify should do to make this right.

How GetHuman2960078 fixed the problem
We ended up cancelling the credit card and that should stop any further charges. So it wasn't Spotify helping us fix it, it was a different work around.
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Spotify

Cancel Account issue
Reported by GetHuman2960078
May 21st, 2019 - 2 years ago
Fixed
GetHuman2960078 shared how to fix
Seen by 3 customers so far
Similar issue to 35804 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman2960078 started working on this issue
May 21st, 2019 3:51pm
GetHuman2960078 confirmed the issue is fixed. Hooray!
May 21st, 2019 7:57pm

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