Hi, I have a concern with my Spotify because it says that I need to update my payment b...

GetHuman2949808's customer service issue with Spotify from May 2019

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The issue in GetHuman2949808's own words
Hi, I have a concern with my Spotify because it says that I need to update my payment because I am using a premium account. However, I paid it already last May **, **** via Globe using my number. I was able to received a text from ****. It says**Thank you for your purchase! PHP***.** has been charged to ************ as payment for Spotify Premium**Same with my usual transaction and another text for VAT. I thought I am secured because I was able to pay it already but today when I opened my Spotify app it says that I need to update my payment. I evrn checked my Spotify account and verify it and it says the same. I don't get it because I was able to pay it on time and used it for a week without any hassle. I evem didn't received any meesages like I need to update my payment that's why I am sure I am paid and it pushed through on your system. **I am this issue will be resolved because I don't have the means to pay extra for Spotify premium this month. I am a student and I can't apply for the discount as well because my school is not registered. **Please help me. Thanks!**If you need screenshot of the messages and error that I received then contact me back. *

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Spotify

Customer service issue
Reported by GetHuman2949808
May 19th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 35627 others
0 customers following this

Timeline

GetHuman2949808 started working on this issue
May 19th, 2019 5:22pm