Recently, someone got into my account, changed my email and password, and now I can't l...

GetHuman-cheesyma's customer service issue with Spotify from May 2019

Help with my Spotify issue
The issue in GetHuman-cheesyma's own words
Recently, someone got into my account, changed my email and password, and now I can't log into my account. I got an email notifying me that my email was changed, while I had nothing to do with it. The email was in french, as is the email that it was changed to. I still have this email, and while I have no access to my account on my phone, I am still logged in on my computer. On my computer, I can see all of my account information, including my family plan, which this person is trying to add random people to, so i can see they are actively using it. I can't change my email back, as the password was changed, but as long as I do not log out, I can still go into my account on the computer.

GetHuman-cheesyma did not yet indicate what Spotify should do to make this right.

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Spotify

Customer service issue
Reported by GetHuman-cheesyma
May 18th, 2019 - 2 years ago
I have an issue with Spotify too
Fixed
GetHuman-cheesyma shared how to fix
Seen by 6 customers so far
Similar issue to 35583 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman-cheesyma started working on this issue
May 18th, 2019 9:43pm
GetHuman-cheesyma confirmed the issue is fixed. Hooray!
May 18th, 2019 9:46pm
GetHuman-cheesyma indicated the issue is not fixed yet.
May 18th, 2019 9:46pm
GetHuman-cheesyma confirmed the issue is fixed. Hooray!
May 18th, 2019 10:33pm

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