Recently, someone got into my account, changed my email and password, and now I can't l...
GetHuman-cheesyma's customer service issue with Spotify from May 2019
Help with my Spotify issue
The issue in GetHuman-cheesyma's own words
Recently, someone got into my account, changed my email and password, and now I can't log into my account. I got an email notifying me that my email was changed, while I had nothing to do with it. The email was in french, as is the email that it was changed to. I still have this email, and while I have no access to my account on my phone, I am still logged in on my computer. On my computer, I can see all of my account information, including my family plan, which this person is trying to add random people to, so i can see they are actively using it. I can't change my email back, as the password was changed, but as long as I do not log out, I can still go into my account on the computer.
GetHuman-cheesyma did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-cheesyma fixed the problem
It's best to just go ahead and contact a live expert as soon as you can, they respond quickly and effectively, as opposed to waiting too long to get a reply back through email.
Please help with my Spotify issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.