Recently, someone got into my account, changed my email and password, and now I can't l...

GetHuman-cheesyma's customer service issue with Spotify from May 2019

Help with my Spotify issue
The issue in GetHuman-cheesyma's own words
Recently, someone got into my account, changed my email and password, and now I can't log into my account. I got an email notifying me that my email was changed, while I had nothing to do with it. The email was in french, as is the email that it was changed to. I still have this email, and while I have no access to my account on my phone, I am still logged in on my computer. On my computer, I can see all of my account information, including my family plan, which this person is trying to add random people to, so i can see they are actively using it. I can't change my email back, as the password was changed, but as long as I do not log out, I can still go into my account on the computer.

GetHuman-cheesyma did not yet indicate what Spotify should do to make this right.

How GetHuman-cheesyma fixed the problem
It's best to just go ahead and contact a live expert as soon as you can, they respond quickly and effectively, as opposed to waiting too long to get a reply back through email.
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-cheesyma
May 18th, 2019 - 2 years ago
Fixed
GetHuman-cheesyma shared how to fix
Seen by 6 customers so far
Similar issue to 35583 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman-cheesyma started working on this issue
May 18th, 2019 9:43pm
GetHuman-cheesyma confirmed the issue is fixed. Hooray!
May 18th, 2019 9:46pm
GetHuman-cheesyma indicated the issue is not fixed yet.
May 18th, 2019 9:46pm
GetHuman-cheesyma confirmed the issue is fixed. Hooray!
May 18th, 2019 10:33pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies