* issues... ***) I changed phones and reinstalled Spotify but now my Spotify does not g...

GetHuman2944675's customer service issue with Spotify from May 2019

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The issue in GetHuman2944675's own words
* issues... ***) I changed phones and reinstalled Spotify but now my Spotify does not give me premium access.**My email *****@***.com**Husbands subscriber email *****@***.com**I tried to go onto Web to my husbands account- and searched for “premium for family” to add my email. Only premium show but not for family. **How do I get back on?**Issue *) **We told my daughter (who lives in Spain) that we got her Spotify. She misunderstood and opened her own account so now I am paying for * accounts. **How do I add her to ours (without losing her playlists) on her current account?
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Spotify

Customer service issue
Reported by GetHuman2944675
May 18th, 2019 - a mon ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 35531 others
0 customers following this
Timeline
GetHuman2944675 started working on this issue
May 18th 1:30pm
GetHuman2944675 indicated the issue is not fixed yet.
May 19th 11:27pm