I think someone hacked into my account. When I logged in on my phone today, all my play...

GetHuman-adlizto's Account Access issue with Spotify from May 2019

Help with my Spotify issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-adlizto's own words
I think someone hacked into my account. When I logged in on my phone today, all my playlists were gone, and the most recent plays are of songs I've never played before. Also, recently, I would be playing music and the songs would skip to another mid-song without me touching anything on my phone. I've attempted contacting you through all of your help links, but they all give me an error screen (***, ***, etc). Please help me as I am a paying customer for Premium.
GetHuman-adlizto did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-adlizto fixed the problem
I actually used the wrong email address for this report. It was for my husband's account, but he ended up signing out everywhere and recreating a new password.
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Account Access issue
Reported by GetHuman-adlizto
May 9th, 2019 - 2 mons ago
I have an issue with Spotify too
GetHuman-adlizto shared how to fix
Seen by 3 customers so far
Similar issue to 34625 others
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
GetHuman-adlizto started working on this issue
May 9th 11:46pm
GetHuman-adlizto confirmed the issue is fixed. Hooray!
May 10th 7:14pm