Hi I can’t login to my family premium Spotify account. I use to login in with a * digit...

GetHuman-mary_cur's Account Access issue with Spotify from May 2019

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Name on the account, Your date of birth, Zip code on the account, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-mary_cur's own words
Hi I can’t login to my family premium Spotify account. I use to login in with a * digit pin code via the app, however when I next went to login the pin option wasn’t showing & I had to login via username & password. I can’t remember my password & although my email address is being entered correctly...no email link from Spotify is coming through to my emails. I have checked junk & all other email accounts also. I know the email is correct as my last premium receipt was sent to the same email address, yet I can not retrieve any password link emails from Spotify to me. If you are not able to email me a reset link how can I possibly access my account to be able to reset*change my password. Is it possible to email me on another email address ( different to the one linked to my Spotify account which is *****@***.com)*Can they send me a verification code on my current no which is **********? Can you perhaps email my password on a different email address which is not linked to my Spotify account...my other email address is *****@***.com

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Account Access issue
Reported by GetHuman-mary_cur
May 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 34512 others
0 customers following this


GetHuman-mary_cur started working on this issue
May 9th, 2019 7:59am