I received several emails asking me to "confirm my new email address" (one in English a...
GetHuman-pwrstudi's Account Access issue with Spotify from March 2019
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-pwrstudi's own words
I received several emails asking me to "confirm my new email address" (one in English and another in another language - Dutch?) Then a few minutes later an email asking to finish setting up my account. I never made any change. We have been on the Premium Family Plan since December with no issues. Now when I login on phone and desktop - it says we currently have the FREE account?? My attempt to contact customer service simply generates an email asking me to go to the "forum" or to Twitter. No help.*Please contact me and provide a solution - not a deflection.**Patrick Regan
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