Can't log in because I forgot my password! I am age **, legally blind from glaucoma, a...

GetHuman-btterpre's Can't login issue with Spotify from March 2019

Help with my Spotify issue
The issue in GetHuman-btterpre's own words
Can't log in because I forgot my password! I am age **, legally blind from glaucoma, and wear * hearing aid and am not extremely computer literate! Trying to see those stupid pictures to verify that I am not a robot and reset my PW is ridiculous! I could get into Fort Knox easier than into Spotify!!! I have wasted well over ONE HOUR trying to gain access. My church has a file of worship songs that I can no longer access now!! I just want to change my password to something I can remember so I can access music on my new cell phone (the old one died!) *sigh*

GetHuman-btterpre did not yet indicate what Spotify should do to make this right.

How GetHuman-btterpre fixed the problem
Not sure if it was signing in with a different username and password or the old one fixed but I was finally able to access the music I wanted to listen to. I sent a letter to the CEO addressing my complaint with how there is lack of accessibility to tech support by users.....not that it will do any good!
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Spotify

Can't login issue
Reported by GetHuman-btterpre
Mar 28th, 2019 - 2 years ago
Fixed
GetHuman-btterpre shared how to fix
Seen by 4 customers so far
Similar issue to 29824 others
0 customers following this
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Timeline

GetHuman-btterpre started working on this issue
Mar 28th, 2019 3:19pm
GetHuman-btterpre confirmed the issue is fixed. Hooray!
Mar 29th, 2019 4:02pm
GetHuman-btterpre confirmed the issue is fixed. Hooray!
Mar 31st, 2019 3:50pm

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