I have had to give back my company mobile phone. *I am trying to now use spotify on my...

GetHuman2615433's customer service issue with Spotify from March 2019

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The issue in GetHuman2615433's own words
I have had to give back my company mobile phone. *I am trying to now use spotify on my personal phone. *I cannot log in as I cannot remember my password.*When it offers to send me an email to reset it is sending the email to a defunct company email address.*When I put my personal email address in it states that it does not recognise it and there is no spotify account with that email. *I just want to continue paying as normal but move my account from a now defunct mobile on to my current phone. *Please help me to sort this out. *Thank you
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Spotify

Customer service issue
Reported by GetHuman2615433
Mar 28th, 2019 - a mon ago
I have an issue with Spotify too
Fixed
Seen by 3 customers so far
Similar issue to 29789 others
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Timeline
GetHuman2615433 started working on this issue
Mar 28th 10:38am
GetHuman2615433 indicated the issue is not fixed yet.
Mar 31st 3:33pm